How to restore a backup to my development instance

[cejohnson3]

I cloned my production instance to my development instance.  However I need to restore my development instance back prior to the cloning to retrieve data that was not on the production instance.  What is the process to accomplish this?

Thanks,

Cedron J

[Allen Andreas · Accepted solution]

Hi,

You'd need to open an HI (High Incident) ticket with ServiceNow and explain in detail what happened and what you'd like to have happen. ServiceNow makes backups of our instances at various points you'd need to get with them to rollback your development instance. The sooner this is done the better...as they only keep a week worth of backups before the last one falls off each day.

https://hi.service-now.com/

Side note: they don't work anything lower than a P2 on the weekend.

Please mark reply as Helpful/Correct. Thanks!

[cejohnson3]

Thanks Allen.  I put in a ticket and am waiting for a response.

[Allen Andreas]

Great, I'm glad you got to it quickly. If you don't mind, please also mark my above post as Correct as it helps show others the right answer if they have the same question and marks your post as resolved.

Thanks!

[Azim Kazi]

Hello Cedron,

You might be able to get what you want by using the Repair SLAs feature.

Link : https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-level-management/concept/c_RepairSLAs.html

if you find my response worthy kindly mark helpful and correct.

Regards,

Ajim.