Mass Email Notification from a Planned / Unplanned Outage

Beto
Mega Guru

‎06-29-2018 06:27 PM

When using the Outage (cmdb_ci_outage), I can create planned and unplanned outages visible from within ServiceNow i.e. Service Portal widget. But how can I also send a mass email notification from an outage? Usually we do this when there is a planned and unplanned outage, but we are currently manually emailing every-time by different people in IT and can become messy. We send the initial email notification and finally the complete notification when the outage is resolved. Is there a way to do this from the Outage (cmdb_ci_outage) module? It would make sense since it would be easy to keep track in a centralized section. Anyway to do this?

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Beto
Mega Guru
In response to Gurpreet07

‎07-02-2018 11:30 PM

Yes, there is an entry for Actives for cmdb_ci_outage table. I was able to add and enable "Sent/Receive Emails" but it does not show anything after sending the email.

 

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Gurpreet07
Mega Sage
In response to Beto

‎07-03-2018 04:16 AM

Hi Everbake,

Please look into email logs. Email should be sent out from the system only then it will be visible under activity logs. It will not appear under activity if its still in send-ready/ignored state.

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