Hi, We have CSM activated and the majority of our communication runs through CSM cases, but we have a few monitoring systems that currently are integrated via email, i.e. an incident opens if a customer's CheckMK monitoring system sends an email to t...
Hi, For Vendor data import I am doing integration using Scripted REST API. The requirement here is: The field "primary contact" is a boolean type (True/False check box), which is not maintained in third party. Third party is able to send Y/N only. Fo...
Hi Can anyone help me with the solution of ' stopping an email for a catalog item' when the RITM is closed, notification is getting triggered from sc_ req table, iam not able to select the name of the catalog item in the conditions? Can anyone help ...
Hello experts, Could you please help find which inbound email action triggered to create a incident? I can see the instance has a email received and I can see that email has a target incident created. But I want to find which inbound email action cre...
I have an odd request that I am having trouble figuring out. We have a risk assessment form that is being used universally across all change types (Standard, Normal, Emergency, and Expedited). This form consists of 6 questions all with risk choices ...
We had a user that witch their view on a RITM item to Self Service and cannot switch it back to Default. How can I switch it back to Default when selecting View from the drop down and selecting Default does not work.
Hi, I was playing around with something and seem to have messed up the form which opens with incident.doRight now, its opening the "Notes[inbox view]. How do i set it back to open Incidents? I have another instance from where i can XML import as need...
OOTB, non-admins cannot make any changes to closed incidents, but Admin can do. 1. Does ITIL say not make updates to closed incidents? (I couldnt find any ITIL references) 2. If suppose we make updates to closed incidents, will there be any impact to...
If a document is not attached when adding to cart, pop-up message “No document is attached, do you still want to add to cart?” Answer “Yes” add to cart, answer “No” return to form. Can anyone Assist?
Hello Team, We are asked to develop a custom application using App Engine Studio. Customer has informed us they have licenses for App Engine. This topic is relatively new to me but whatever I have read it feels like its a low code solution but end of...
Hello Team, Hello, I am looking for calculating the MTTR value for resolved/Closed incident. Let say i have pulled the count of total resolved/closed ticket for a particular group now how to calculate the MTTR value.I don't want to create the MTTR re...
Hi Community, How to hide virtual agent icon, i mean how to remove the functionality, we don't want to show chat option to the client. Regards, Rafmine
i have a scenario where i should create a button on the incident form,on clicking that button user can reopen the incident.
No active range or web service or necessary parameters specified for Discovery in discovery schedule menu when i click discover now then gives this notification. what should i do
Hi Team, Please suggest steps how to install DemoHub App in the ServiceNow Organization Demo Instance. We want to give a demo to client on our Organization Demo Instance. Thanks and Regards, Vineela
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