When click the "Request Approval" button is not working for Retro and Emergency change forms. UI Action for "Request Approval":Onclick: checkgrp();Condition : current.isValidRecord() && current.state == '10' && new HideRequestApproval().groupHasNoMem...
Hi Team, I have couple of "form button" UI actions on the form. All are displayed on both the top form header and bottom of the form. I need to hide only on the form header not in the bottom. How can we achieve this? I tried this article https://se...
We have a catalogue form with a field name "select the users" type of "list collector" and a reference to the sys_user table, as well as a field with a "select the group" type of "reference" and a reference to the sys_user_group table. When multiple ...
I have a fix script to do some operations on a plugin-1 which I have put in plugin-2 "if" folder for plugin-1. Now during the upgrade, is it guaranteed that fix script will run after both plugin got upgraded. If not, then how can I make sure that fix...
Hi Experts, Good day! while closing the parent incident , all child incidents are not getting close automatically . but some are closing . i have checked ootb business rule "update child incidents" i think its fine . please help me in this . T...
I have a notification on the sc_req_item table that when triggered needs to be sent the Assigned To from the SCTASK. I can't figure out how to achieve this for one specific notification and not all notifications.Thanks,AJ
Hi everyone, I am trying to set default priority as P4 for a particular assignment group. And I am able to achieve(onsubmit client script) so but if i try to change that the priority in the next step it is not allowing me to do this. For example the ...
Hello, in sctasks, we want to be able to send end users links to articles through the additional comments field by using the 'attach knowledge results' functionality. We have checked many areas but cannot get it to work for sctasks. Is there somethin...
The OOB "chats queuing" single score report is showing -1 (minus one) when it is an impossible situation.The report counts awa_work_items in "pending accept" OR "queued" states. You cannot COUNT a negative amount... This report is a "data visualizati...
Good morning guys, I would like to know what is the script for the schedule job, where when an incident is 5 days in state Resolved, or state On Hold Awaiting Caller, it is automatically closed. So far I have nothing and I don't even know where to st...
We have a true/false flag called Apply Change Freeze'.If answer for 'Apply Change Freeze' is 'True' > Display 2 fields > "Select Dates" - a Date field & "Selected Dates" - a Single Line text OOB there is no utility for DATE field to store multiple va...
Hi All,Field name : manufacturer checkbox is available on req , ritm and SCTask tables.On ritm and SCTask it is read-only. On request table it is editable I'm having a requirement when a field (ex: manufacturer ) is selected on request table, then a...
Hi,Actual End date Value is not populating in Change requestwhere actual end date was not captured even through the request was closed successfully. Thanks,
Hi, We are thinking of using Power BI as a reporting tool from Service Now. What I would like to know is: 1. What is the best way to form the connection between the 2 systems. Does a connector exist? 2. Anyone aware of any licencing restrictions? 3. ...
I have change request where in the work note system is updating the status so that is the schedule job so how we can find the correct schedule job which are updating in the worknote.
