Resolved! how to create a macro variable as is its not available on catalog item variables
I would like create a macro variable but this option is not available
Forum Posts
Resolved! Incident automatic Change State to On Hold whenever agent reply
Hi Guys, Am new in ServiceNow Implementation. I realize that whenever argent added the additional comments, the state need to be manually change to On Hold ,On hold reason: awaiting caller. I have created a business rule as below: When additional co...
Emergency change is not reverting to new state after rejection
When an emergency change is rejected, it is not reverting back to New state and moving to next state. Checked flow designer flow and approval policies but couldn't find anything. We are using San Diego version.
How do I convert a Word Document to PDF?
Good morning, team: I have a table of documents in which the user uploads attached files in a 'file_attachment' type field in case a file is uploaded in doc or docx format, i want a PDF conversion to be done so that the next time it is downloaded it ...
ITIL user don't see records in task table with the task type = task
HI all, I have a problem. As a ITIL user I don't see records in task table with the task type = task, all another records for ex: INC they can see. ACL should work fine. It allow ITIL user to see all records in task table. Maybe has somebody idee? ...
Resolved! SLA Schedule 24x5, but starting at 6pm on Sunday rather than 12am Monday, and ending 6pm Friday
Hello,We have a use case for a 24x5 (mostly) weekday SLA schedule, with the qualification that it needs to start at 6pm on a Sunday (when our internal support team coverage starts) and end at 6pm on Friday.I've tried a few different combinations of s...
Resolved! ACL to Allow Group Managers to Write to Field
Hello Experts, I have a request from a user to create an ACL that restricts who can write to the Scrum Role field on our Group Members table. Our customer would like to restrict write access to users:in the ITBM Administrators group ORhas the 'safe_s...
how to use asynchronous glideajax call
i used below code for avoiding duplicate asset tab with state is in-use, here instead of using gliderecord how can i user asynchronous glide ajax call, can anyone plerase rspond how can i user asynchronous glideajax call for below code function onSub...
Resolved! copy fields from incident to incident task
1.When incident task is created in incident, all fields like configuration item, assignment group should be populated in incident task from incident form.example: in incident the assignment group is change management, when i create a incident task th...
Resolved! Set Short description
Hi ,I need to set short description with the help of reusable flow steps module.Short description should be in this format - CI | Country | Email. How Do I write script in the set short description field. Context - Have created one new catalog item ...
How to relate RITM to RITM (Not Parent - Child relationship)
Our client wants to relate RITM to RITM. I know there is an existing Parent to Child relationship but when you relate a child RITM to a parent RITM, you cannot see the relationship under the child RITM. Client wants to see both related tickets. For e...
Round Robin method
Hi All, I have a request,1.I have one assignment group which is having 10 ITIL users. So when ever ticket created it should assigned to engineers based on 'last assigned ticket time'. If A user owned ticket 5 min ago and B 10 min ago then new ticket...
Resolved! user with itil role alone need to edit list view....
The following fields are editable by the ITIL role in list view Short Description, Caller, Affected User, State, Category, Assignment Group, Assigned To
