I have a customized field called' Incident' on the change form, when I add an incident to that field automatically it should show the incident in the 'Incidents Fixed By Change' Related List. I know OOB when we add the Change request in the Inciden...
We have a request flow, that can spawn a Change Request...I want to be able to show in the Requested Item form the related Change RequestsAnd vice versa, the Change Request showing the related Requested ItemDo I need to create a M2M table? and some r...
How to get all field names of a table through server script?
We have integrated MS Teams chat with incidents/requests and I would like to make initiating a chat with a customer a stop condition for the response SLA. When initiating a chat, the system puts in work notes (see attachment). Currently our response ...
Hi Community Members, I want to view attachments which are attached in a Knowledge Article from the Knowledge Article viewer window. Default functionality of ServiceNow is that when user is in backend Knowledge Article viewer and display attachments ...
Need to implement like when the approver opens the RITM (stage is waiting for approval),some of the fields should be editable on the RITM and save the form.How to implement this functionality1.UI Plocy or2.Client script Please help
We have a requirement to enable save button globally , I have followed knowledge article from ServiceNow (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720548) and added context menu save button as form button but on few tab...
Hi, I have a requirement of copying attachments from sctask to ritm table and below is the business rule I have tried but this added attachment thrice and even I need to avoid duplicate attachments.Please someone could help! Table - sys_attachment wh...
Hello, Got error when trying to update the system property ACL'S WITH error "Invalid 'Access Control' record even though the selected outside table 'System Property' is allowed . A field level access control cannot protect an outside field. The ' is...
Hello All, I have a requirement that I need to send reminder email notifications for the tickets not updated more than 2 days to all assignment groups of incident table based on the condition(if assigned to is empty, it should go to assignment group ...
Looking for some advice around what information can be displayed as part of an outage. Our admin and I have had a play with a cloned widget and can't get it to display the desired Short Description of the outage (or title as I had recently discovered...
Hi I have a required to show the "Propose a major incident" UI action on all priorities ( P1-P4) , but once user clicks the UI action, it should allow them to propose only if the current priority is P1/P2, for P3/P4 there should be a pop-up informing...
Hello, After sending a request by Webservice third party, in order to create my request i have the user is "Locked out" Webservice: Scripted Rest API. Best regards/
Hi All, how to to access events parameters in script action.
Hi,I have been trying to understand, how cancel change ui page (change_confirm_cancel) is called from UI Action To me, line 1 looks just like a variable declaration and it's not doing anything.Tried checking the UI scripts with no luck. Can someone ...
