Max # of recipients possible on an outbound email

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06-11-2021 10:18 AM
Hello everyone,
Needing to confirm what is the maximum number of recipients that ServiceNow allows to be added on a single notification email. Also, is there a limit to how many records could be added to a 'List' field?
The situation I am in is like this:
1. A List field on the Incident form to be populated by a BR with user records. I need to confirm whats the max # of entries that can be listed in this field.
2. The users in the above mentioned field are then parsed as 'BCC' recipients on a notification. The OOB Max length for this field is 4000. What's the max I can increase it to?
Further on, can the SMTP server add over 100 or 500 recipients as Blind Copied to an outbound email?
Kindly advise.
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02-14-2023 03:17 AM
Since Tokyo there is a limit of 100.000 (Hunderd thousand), controlled by the system property: glide.email.smtp.max_recipients_overall