MCQ's

[Harish74]

1. What do service catalog variables provide? (variables are like questions in catalog requests)

      a. Options to tailor a catalog item to the customer needs. 

      b. Definitions of available item options using questions choices.

      c. variables define questions for users

      d. question selections then define the available option

A. True

B. false

2. What role should user have to define the catalog item?

A. catalog_admin

B. catalog_manager

C. caatlog

3. Knowledge articles are maintained on which basis?

A. KB workflows

B. categories

C. roles

4. what is there stored in cmdb?

A. stores tangible and in tangible data of a business service & CI

B. srores tangible and intangible data of CI

5. What is the main area in all servicenow web pages?

A. content pane

B. navigation pane

C. Header

6. Who can see the tickets, mails and incidents of other users?

A. Manager

B. Delegate

7. Can tables be deleted?

A. Only custom tables can be deleted but system tables can't be deleted.

B. Yes we can format them.

C. All tables can be deleted'

[Priya Shid1]

Hi,

Please find below,

1. What do service catalog variables provide? (variables are like questions in catalog requests)

      a. Options to tailor a catalog item to the customer needs. 

      b. Definitions of available item options using questions choices.

      c. variables define questions for users

      d. question selections then define the available option

-->A. True

2. What role should user have to define the catalog item?

-->A. catalog_admin(More check with -->Catalog Editor- Manages the creation, modification, publication and deletion of Catalog Items.)

3. Knowledge articles are maintained on which basis?

-->B. categories

4. what is there stored in cmdb?

-->A. stores tangible and in tangible data of a business service & CI.......[cmdb_ci_service_discovered,cmdb_ci]

5. What is the main area in all servicenow web pages?

-->B. navigation pane

6. Who can see the tickets, mails and incidents of other users?

-->B. Delegate

7. Can tables be deleted?

--->A. Only custom tables can be deleted but system tables can't be deleted........{You cannot delete base system tables. If you inadvertently delete such a table, it is automatically recreated when you upgrade an instanc}

Please mark if that helps you!!