Roles Cyclicity error

taqdeer · ‎07-10-2020

Hi All,

I am trying to relate Change_manager role under ITIL but I am receiving an error says

"Error Message : Aborting the operation due to the roles cyclicity!"

Please help me in relating these two roles

simonwestwo · ‎07-13-2020

Sure

Baseline, the change_manager role contains the itil role.

If you try to add the change_manager role to itil it'll then add the itil role again, and then change manager and so on - creating a cycle which the error is warning you about.

You'd need to go to the change_manger role and remove itil from the contains role tab first then you can add change_manager to the roles contained by itil.

View solution in original post

simonwestwo · ‎07-10-2020

The ITIL role is, by default, granted to anybody with the change_manager role. Are you trying to make every user a change_manager?

taqdeer · ‎07-10-2020

Exactly Simon,

There is a requirement to make all ITIL users as change_manager, reason behind it is we need to make sure that all ITIL users should have access to propose a change template.

simonwestwo · ‎07-10-2020

So you'll need to take the ITIL role out of the list of roles contained by change_manager first, then you can add change_manager to the roles contained by ITIL

taqdeer · ‎07-13-2020

Hi Simon,

I didn't understand. Could you please give me some more details.