- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-10-2020 08:28 AM
Hi All,
I am trying to relate Change_manager role under ITIL but I am receiving an error says
"Error Message : Aborting the operation due to the roles cyclicity!"
Please help me in relating these two roles
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-13-2020 01:42 AM
Sure
Baseline, the change_manager role contains the itil role.
If you try to add the change_manager role to itil it'll then add the itil role again, and then change manager and so on - creating a cycle which the error is warning you about.
You'd need to go to the change_manger role and remove itil from the contains role tab first then you can add change_manager to the roles contained by itil.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-10-2020 08:33 AM
The ITIL role is, by default, granted to anybody with the change_manager role. Are you trying to make every user a change_manager?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-10-2020 08:44 AM
Exactly Simon,
There is a requirement to make all ITIL users as change_manager, reason behind it is we need to make sure that all ITIL users should have access to propose a change template.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-10-2020 08:46 AM
So you'll need to take the ITIL role out of the list of roles contained by change_manager first, then you can add change_manager to the roles contained by ITIL
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-13-2020 01:25 AM
Hi Simon,
I didn't understand. Could you please give me some more details.