Metric Definition is not working for Kb_Knowledge table

ts00855375 · ‎06-09-2026

Hi Team,

We have return metric defintion on kb_knowledge table to track the articles if state changes from review to published. When we are testing its not working. Can anyone please help on this?

Metric defintion will work for base tables? - For task tables metrics is working.

Thanks,

Saikrishna

Dr Atul G- LNG · ‎06-09-2026

My bad, it will not work on a non-task table.

https://www.servicenow.com/community/platform-analytics-articles/metrics-on-non-task-tables/ta-p/230...

You could already configure Metric Instances for (almost) any table. However, during testing, Metric Definitions were not being captured for non-Task extended tables.

After duplicating the “metrics events” Business Rule, Metric Definitions are now automatically captured for the selected table (including its extended tables).

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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View solution in original post

Dr Atul G- LNG · ‎06-09-2026

Hi @ts00855375

It only applies to new records, not the existing ones.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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ts00855375 · ‎06-09-2026

Hi @Dr Atul G- LNG ,

We need for new records.

Thanks,

Saikrishna

Dr Atul G- LNG · ‎06-09-2026

change it to State instead of workflow

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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ts00855375 · ‎06-09-2026

@Dr Atul G- LNG,

There is state field in this drop-down