Metric Definition not working

[sndev1099]

Hello, 

I've set up a new metric to calculate the below field when it changes. I may have set it up wrong and may need to script (but didn't think I would need to as it should work OOTB?). Please can you tell me if I'm doing something wrong?

Then on the user form, I have Metrics as a related link but nothing appears there when the value has changed.

[Ashutosh Munot1]

Hi,

Can you first go to that metric which you created and see if there are metric results or not as below

Thanks,
Ashutosh

[sndev1099]

Hi Ashutosh, 

Just checked and there is nothing in there when the value is changed which suggests it's not running.

[Ashutosh Munot1]

Hi,

Yes as Tanaji said it works only for task table. So you have to duplicate that BR which he mentioned.

Thanks,
Ashtutosh

[Tanaji Patil]

OOTB metric definition works only on task table.

"In the base system, metrics are configured to work on the task table only. To apply metrics to cmdb_ci tables, duplicate the metric events business rule that currently runs on the task table for the cmdb_ci table. Without the events created, no metric processing can occur."

https://old.wiki/index.php/Metric_Definition_Support

-Tanaji
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