Hello! I have created few custom case types in Interceptor for when you are going to create a new case in sourcing request, according to the type of case that is necessary to create the case will direct the workspace to a form that is related to a pa...
Any ideas? This is only happening on the SCTASKs of the catalog I just made changes to. I used a UI Policy to hide a bunch of fields from the Service Portal and then I used UI Policies to show the fields and make them mandatory based on answers to qu...
Our objective is to add a Rejection Comments box to the portal and make mandatory should something be rejected. I followed these instructions but did not see the desired results on the portal I suspect it is using the original, unaltered 'Approva...
Hi all, We just recently started using Service Operations Workspace and Interactions for Agent Chat for when users want to change their passwords and need assistance from an agent. We are trying to reduce the number of calls we get to the Service De...
Hi how to check ServiceNow instance version without checking in hi-portal, as far as I know, we can check the version in hi-portal. Is there any way we can check that at the instance level itself. Any help is apriciated Thanks
Hey all, I know this has been asked and answered before, but I am not sure if I am implementing it wrong or something else. I am relatively new to ServiceNow scripting, I don't have much JavaScript experience at all. I have been tasked with creating ...
In the Survey Trigger Conditions form, one of the required fields is the "User field". It is used to determine who to send the survey. Most of the time this would be the caller.In my circumstance, the table for the survey is the Case table [sn_custom...
Need help in understanding the CMDB Health Dashboard Scheduled Jobs scripts in helsinki.As per scripts it is calling SNC.MetricProcessorScript.XYZ()I have searched all the Script includes and Global business rule but couldn't find anything in instanc...
Hi All, I have a requirement to get all the attachments which are attached by the Third party in their tool and update the same attachments in the incident record in ServiceNow. For that I use Get method and I'm passing the below details are the Requ...
We have the following requirement with regards to users on watch list for incident tickets: Allow those in the Watch List of an incident ticket to be able to leave additional comments on Service Portal.Users in Watch list should not be able to change...
I need an auto generated review task for PIR(Post Implementation Review) and assigned to change Management Group.Please Help me to solve an issue
Hi, What I need to do is the following: User starts a chat with a live Agent. From Agent Workspace window agent assists the user and creates an INC. When the INC is created my customers would like a link to the created incident to be pushed in to th...
As we have Link to Major Incident OOB option available to merge major incidents and it is working fine for "list view"Similarly I have activated Link to Major Incident option for Form View but it is not working as expected. Can anyone help me for act...
Request: MGMT wants ITIL users to have an "SLA DUE" column that updates regularly from the Incident List View.Example: Context: Around 200-300 "Active" incidents at any time (excluding resolved/closed/cancelled).Each incident has 1 active SLA (occasi...
Hi,In my company instance the transfer order line tasks are not geerating in order. After 1 st task completion the system creates two tasks at a time "Prepare for shipment" and "Receive". I compared al configurations with OOB , I didn't get any diffe...
