Users are able to add a maximum of 5 rows per entry type to the catalog Short Burst Data (SBD) Data Delivery Preference Selection Variable set on Multi-row variable (MRVS).It is completed when a user cannot exceed 5 per type of entry. Entries in the ...
I am curious to understand, in a domain separated instance, where there are multiple customers/tenants are logging support tickets (e.g. Incident, problem, etc.). How MSP side support desk team manages these tickets. As each ticket is coming from dif...
Hello community. How do I import XML of record producer? Thanks!
Hi All! I'm creating a new catalog item, and I have a request to have more than one variable type under one question.They have requested a field called Date Range (single line text) but they would also like the option for the user to select a check b...
Hi All - After Vancouver upgrade, we see toggle theme option in toolbar. what is the functionality of toggle theme? Thanks!
Hi Team,I have created one scheduled job which I need to be run on 1 day of every month at 12 am in China time zone or user timezone.Can someone please help me here?
Hi,Portal once i click on All tickets then i want move the positions of the closed and open incidents. Once i click on "All Tickets" then will redirect to the below page. like as per my screenshot i want to move the places of the closed incidents, o...
Hi All. I'm newvy in servicenow ITSM.Our team want to use e-mail and teams chat for creating and checking instances.E-mail setting is fine but i have some trouble with teams.I already make instance to notify incident creation. Please check image. Th...
Hi everyone iam using this script, to check if somebody enters number or not, if it is not a number then it should show alert and if it is number then it needs to be in this format $12.00. but the code is not working even when a number is entered it ...
For a variable (number) - it should accept only whole number ex:12 after that it need to autopopulate as ($12.00) including decimal and dollar symbol.If alphabets or or any other apart from whole numbers are entered then it should show error.
Hello, We need to implement round robin assignment rule on one group " Globla incident" where Group members works in Three regions APAC, EMEA and AMER. all Agents are in "Global group as well as Regional Groups ( APAC, EMEA and AMER - based on thei...
Hi Everyone, I have any requirement to get the parent record Created By NAME(i,e sys_created_by) on notification body by using email notification script. Notification triggered on child table. I have coded the below lines of script and it's getting c...
Hi ,I have a before Business Rule on the table 'problem' with error msg displayed that prevents the change of state from 'open' to 'resolved' or 'closed' if the problem still have open tasks . There are no conditions based on the role or user in the ...
Hi,I want to auto populate Issue location, CCID, Simphony ID based on the opened for.But here Issue location and Simphony ID is coming from CCID table sys_user (user) table screenshot: CCID Table has Simphony ID and Issue location: Thanks,Sreenadh ...
Hi Team, I have requirement to create email notification for assignment group member once SR task is assigned to them. But it should be allow to subscribed users whenever they needed. OOTB the notification preferences primary email is automatically e...
