Resolved! Calculate the amount of months between two dates
hi i have a requirement that is we have to two fields one is start date second one is end date, i need to populate the value of the tenure in months please suggest.
Forum Posts
Resolved! How to create a Standard Change template with multiple Affected CIs
Hi,I am trying to create a Standard Change template with multiple Affected CI. I can easily set the Affected CI field that accepts a single CI. I need to populated the list on the Affected CI tab with many CIs though.Any ideas?Thank youJake
Resolved! Change Interceptor
hi, for some reason our change interceptor is not showing anymore in our PROD environment, its working in our lower environments and i tried to check for differences but couldnt find anything. does anyone has expereince with this ?
Capture User Login Data in custom table
Hello All, We have one requirement such that,1. A schedule job that runs daily at 1 am to capture user login events from previous day.2. Schedule job identify login event from the previous day and extract relevant information, including user record, ...
Resolved! Create a flow in flow designer for a record producer
I am playing with Flow Designer trying to create a flow for a record producer for the first time and I am not having much luck. I have created record producers, but never used Flow Designer to manage the flow. I have used Flow Designer for catalog it...
Resolved! when I change the priority of my incident record to 1 then all other incident records which has a pr
when I change the priority of my incident record to 1 then all other incident records which has a priority 1 should be get none as a proority(priority has a choice field)
1 user is not able to see the module in servicnow.
Hi All, in my servicenow instance one user are not able to see one module's data I have checked multiple time that user is active. I have compare that user with another user they both have same roles and groups. still one user are able to see that mo...
Show MutliVariable set in the notification via Flow designer
Hi All, I am trying to show multivariable set values in the notification using Flow designer.I have created custom action:Outputs are coming as null.Also i am not able to add these values in the notification. Please help in this. Thanks,Sam
Escalate incident is a button available for the endusers after 24 hours of ticket submission --- > Service Desk --- This button will be dimmed for another 24 hours after using it for escalation --- after 24 hours the button will be available again to
I need escalate button on the incident form for the end user on the portal. below is the requirement of the escalate button visibility:- Escalate incident is a button available for the endusers after 24 hours of ticket submission --- > Service Desk -...
What populates/updates the SLA Due field in the Task form?
My client has requested a custom field that behaves like the OOTB sla_due field in the Incident form. The OOTB field updates ONLY when the old SLA Engine is enabled, and the customer wants it to be disabled.So I tried using the field watcher, but not...
Kindly provide widget for Case number , Description , State in table format
Hi All, Kindly provide widget for Case number , Description , State in table format , should appear loged in user created cases only I tried but its not giving acurate result , please find my widgets Client doesn't want to show in OOB currently av...
No Publish option or Approver on Knowledge Block
Hello,I've created a Knowledge Block and, to my understanding, they are supposed to take on the Approval process of the Knowledge Base they're added to. However when I look at the Approvals tab, I see nothing. On a KB article, I see the list of App...
Resolved! Catalog Item
Hi Team, Can someone please help me on the below query.Created custom table(in custom application from scratch) to store financial details pulled from third party application. Now want to show those details in catalog item. However, when creating ref...
"Assign to me" + multiple group membership
Studying for the CIS ITSM and the official participant guide states the following: Using the "Assign to me" UI action for an incident record will follow the logic below:If the Assignment group field is empty and you are a member of multiple groups, y...
Unable to do POST request using a MID server for SAP integration
I am unable to do a POST request using MID server and BASIC auth credentials.Rest Message: HTTP Method: Now there is a BR that will create the record on m2m outboud(u_m2m_transactions_outbound) table for the request used for the trigger and payload. ...
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