Hi All, I have created an M2M table from Problem to cmdb_ci_nw_site table and related list apper below now the edit button is created here automatically but I am not able get that edit button anywhere n system defination > UI action with that tab...
I got an requirement , to create a dash board with 2 reports1.would like to see a daily trend of incoming request2.and the average turn around time. how can i do this
Hi There, We have closed few tickets from Background script but the SlAs haven't completed. They all breached. How to fix this and what might caused this issue?
Good morning, Is there a way to make locations inactive in ServiceNow? We imported current(updated) locations from AD and users now have the correct locations within their company. However, the "old" locatoins are still available in the dro...
Hi , I want to send a auto reply to the external users.I have tried with reply Reply email Inbound action but getting an error as user_id is not found. If I can get another way to proceed with this requirement it will be really helpful foe me. Thanks...
I need to know what the triggers are for SLA Response.Obviously, the start condition is when the incident is created.What stops the Response clock?
Hi , I try doing " need to display only the users in incident caller who is having same company value." with caller adv ref qualifier. but not working can anyone help. bascally if 10 users have company set as xyz, then if I select any 1 of the user ...
How to add placeholder without using g_form.getcontrol method in client script?
Hi,I added description (${description}) variable in notification body. The description contains these detailsArea: Mid-WestRestaurants : 1111_CaliforniaSpecific Shifts: Weekends, weekendsIssue : testSo I need to fetch 1111_california from body and ad...
Hi,How to create custom widget in ServiceNow and widget communication ?
Hi,Can some one will help me out HRSD Real time use cases. how the requirements will come for HRSD Module. Thanks,
Hi All,How can we create regex to allow numbers and decimals in string variable.For ex: 1234, 12334.89 Thanks!
Hi Team, How can we read an attribute when dot-walking attribute are not static. example :- I want to read an attribute - 'cancel' (static), but for reading this I need to dot-walk from result. Issue is, attribute - '11633', 'Underground Terminal', ...
Once we enter into the Incident Management>All incidents, we find Resolve time column on the displayed table.The "Resolve Time" field is automatically updated when a ticket is put in a "Closed" state, this field is not updated in any other state.The ...
Hi All,I have a query:When a task record is created by the logged-in user, they can see in the work notes, "Task123 (Number) has been opened." Subsequently, an Advance Work Assignment (AWA) occurs to assign the ticket to the respective group and pers...
