HI Team,We have a requirement to provide ITIL role to groups but its causing the group to modify the User and CI record because of an OOTB ACL.Due to some reasons we cannot remove the ITIL role, is there a way we can restrict the modification of User...
I noticed on another instance of SNOW that within the incident Ticket there was a status bar ( in the shape of connecting arrows) which shows the different levels of status for the ticket. Such as Assigned, Work in Progress, Resolved, Closed. And whe...
I am having an issue with a name value pair on a List field when setting from a Record Producer List Collector field.Here is the setup:The list field in the table has 3 entries setup as Label = something, Value = something.On the record producer I ha...
Hi All, I am working with flow and I have an item where I have Lookup Select Box which looks like:It has been created like that cause in variable I need values from field 'Operating system'But now I have an issue cause I need to add in flow condition...
I want to change the color of the help text under the field from red to dark blue, but can't seem to find where the help text is located. Can you give me a hand?
Hello All, I have created one br that consist of some script. But I want to run this br when user is logged in. Any help appreciated. Thank you
We have had a catalogue item which has been approved automatically. There is one person in the approval group who changed after that item created. How can we prevent this?
Hi, I'm working on the flow designer and created Ask for Approval of Cost centre manager and the record is not reflected in the RITM table's related list. Any suggestions are appreciated
Hi Community, A run script is updating a field 2 times. Here is the code. //get sctask numbervar sctnum = '';var sct = new GlideRecord('sc_task');sct.addQuery('request_item', current.sys_id);sct.query();if (sct.next()) { sctnum = sct.number;}if (c...
Hi, I want to select a change request or more beeing active on a date I define with an interactive filter e.g. today. My concern is that not all changes running today are displayed. I build my filter this way: work_date, start_date and end_dateIn my ...
I require assistance in identifying the table name within ServiceNow where email-related details, specific to a record, are stored. For instance, when an email is sent from a workspace linked to a particular record, this action is recorded under acti...
Please refer the screenshot these are dependencies lines remaining once we open and close the each hierarchy nodeSteps:1-> Zoom out the browser page till around 33%.2-> Open the any business subset3-> Then close the subset.4-> We can see unnecessary...
Unable to create a report on sys_trigger table as that table is not found in reports tables list.Please suggest to create a report on this table@Ankur Bawiskar @Sandeep Rajput please suggest
Hello, We recently installed several plugin dependencies in order to implement HAM/SAM in our ServiceNow environment but now we're getting errors when trying to close Incidents: We discovered the error is a requirement of the HAM/SAM plugins: https:...
Hi Community, I have few select box variables, if user selects the value of those variables as rejected, rejection reason field will populate. I want to copy the value of those variables if they are rejected along with the rejection reason from sctas...
