Metric table for custom table

Nagashree5
Tera Contributor

Hi All,

 

We have a custom table called IT Incidents(extended form Task) and Planning to build SLA's on it. Do we need to build a table separately for Metrics or is it already available for custom tables as well?

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

 Hi @Nagashree5 

 

No , you can use same table ( IT incidents) for the metrics. If you have doubt, give a try in PDI. 

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