How to remove duplicate records of user from Affected customer from Incident and requested for RITM.

Aditya1204
Tera Contributor

We have noticed that Affected customer" from Incident and "Requested for" column from RITM is not populating correct user record in service now, there are multiple records found in Affected customer" from Incident and "Requested for" column from RITM of same user. how to remove duplicate records.

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Aditya1204 

 

Could you please provide some screen shot for same.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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