How to remove duplicate records of user from Affected customer from Incident and requested for RITM.
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‎12-18-2023 07:39 AM
We have noticed that Affected customer" from Incident and "Requested for" column from RITM is not populating correct user record in service now, there are multiple records found in Affected customer" from Incident and "Requested for" column from RITM of same user. how to remove duplicate records.
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‎12-18-2023 07:41 AM
Hi @Aditya1204
Could you please provide some screen shot for same.
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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