How to remove duplicate records of user from Affected customer from Incident and requested for RITM.

Aditya1204
Tera Contributor

‎12-18-2023 07:39 AM

We have noticed that Affected customer" from Incident and "Requested for" column from RITM is not populating correct user record in service now, there are multiple records found in Affected customer" from Incident and "Requested for" column from RITM of same user. how to remove duplicate records.

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Dr Atul G- LNG
Tera Patron

‎12-18-2023 07:41 AM

Hi @Aditya1204 

 

Could you please provide some screen shot for same.

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