Hello,
I'm looking to see if there is a way to create a metric that can be added to a report that calculates the total time worked on the ticket by the person who ultimately resolves/closes it.
If not possible, is there a way to display the time/date as a metric of when the ticket was reassigned to the person who ultimately resolves/closes it?
The current issue I am facing is that when a ticket is opened, it can bounce around to multiple people before it is resolved. I want to know the total time it took for the person who was assigned to it last before they closed it.
Currently, I can only see the total time a ticket is opened.
Thank you.
