MFA- OTP Generation

[Puneet Hegde1]

when service now sends email top for MFA. it will send the same OTP if user asked to resend the top after some time how to fix the issue.
my requirements is: I need to make it as if the user clicks resend otp then a new top needs to be sent instead of the same OTP

[Abbas_5]

Hello @Puneet Hegde1,

Please refer to the links below:
https://www.servicenow.com/community/platform-privacy-security-blog/multi-factor-authentication-with...

https://www.servicenow.com/docs/bundle/vancouver-platform-security/page/integrate/authentication/con...

If it is helpful, please mark it as helpful and accept the correct solution, In future by refer to this solution it will helpful to someone.

Thanks & Regards,

Abbas Shaik

[Puneet Hegde1]

Dear Abbas,
Thank you for your link, I have already set up the mfa in our instance but the top which is sent is validated for 5 min as a default but when the resend OTP option has been chosen it will send the same top again. is there any way to send a new opt instead of the old one.


example: 1st otp:541234 then 2nd otp must be different not the same.


Cheers,
Puneet

[Randheer Singh]

Hi @Puneet Hegde1 ,

There is no solution for this currently. But this seems like a good idea. Please submit an idea portal request so that we can track this and also understand if other customers have similar requirements.

Thanks,

Randheer

[Puneet Hegde1]

Hello Everyone,

I’ve submitted an idea on the Idea Portal addressing an issue I’ve encountered. If you’re facing a similar problem, I encourage you to review it and provide an upvote. This will help bring it to ServiceNow’s attention and increase the likelihood of it being worked on.

You can find the idea at the link below:

https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=1370b35c4756d650b7832920326d435a&s...

Thank you for your support!