MFA Prompt for certain Catalog items before beign able to "Submit"

jonathangilbert
Kilo Sage

Hi All

 

I can see that a couple of people have asked about this idea, but I havent come across an actual solution yet. I have been asked if it is possible for the MFA Prompt to display for certian catalog items, before the user is able to "Submit" the request.

 

The use case scenerio for this is for example a Password Reset or Unlock, as the user could have left their PC unlocked and someone else comes and requests a reset without the correct user being aware.

It would be good to have a "Checkbox" on the catalog item (Maintain Items) view that we could easily enable this requirement on multiple catalog items

4 REPLIES 4

Brian Lancaster
Tera Sage

This doesn't sound like the proper use of a catalog item. Rather you should be looking into the password reset module.

Password Reset

Hi Brian, The Password rest module only resets the Windows password, the catalog items we have are to reset passwords in other applications, but we need the user to prove it is them before the cat item submits and automation kicks in

 

Mark Manders
Mega Patron

Never use technology to solve a people problem. Educate your users to never leave their PC unlocked, or invest in technology that automatically locks it.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Randheer Singh
ServiceNow Employee
ServiceNow Employee

The Continuous Authentication feature can potentially solve some of your use cases. Please check this. 

https://youtu.be/OzYJtCFiPc8