MID-SERVER MEMORY FAILURE

Austine
Tera Contributor

‎05-11-2022 06:12 PM

Hi,

A defect that is related to the H2 library database update which was included in the ServiceNow recent patching program has just been identified. This defect causes a memory leak on Mid-server, impacting the ability to run discovery. When the memory leak is significant enough, the Mid-server runs out of memory, causing any active discovery jobs to fail. Please I need help on how to fix this.

Thank you.

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Maik Skoddow
Tera Patron
Tera Patron

‎05-11-2022 07:25 PM

Hi Austine,

if ServiceNow has recognized a bug then ServiceNow should also help you find a workaround for that issue.

So I only can recommend increasing the heap size for the JVM and reducing the number of parallel threads. See page https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/mid-server/reference/r_MI... for more information.

Kind regards
Maik