We were tasked with updating the INC and RITM forms by moving the existing Related Lists to the where our other tabs are located. The objective is to eliminate a lot of scrolling on those records where the activity notes can be lengthy. The Related ...
I want to allow Read access to a related list on a CI if the user has read access to the CI. I defined an ACL on the related list table for this: answer = current.u_configuration_item.canRead(), but it is not working. The "u_configuration_item" field...
Hi,I have been trying to create a Routine change using standard change templates but was unsuccessful in doing so. I have looked at the StdChangeProcessor but couldnt find a way to tweak that.I have also modified the standard change properties and ha...
Create a Business Rule on Incident form such that whenever state changes from New to On Hold 'short_descrption' field needs to get updated as ********************** How to get this done.
We have several Hardware records that were incorrectly created under the base class: Assets. I need to move these to the Hardware Class but that field is not editable, even at an ADMIN level. Does anyone know a way to change these records? Dictionar...
I'm an end user, I'm not looking for a scripting answer. I want to search for an existing task or incident containing exactly "g_law" and SNOW is returning thousands of hits where the result should be in the range of 0 - 10.
We are trying to upload an attachment for an incident in Kingston, we have passed table_name and table_sys_id properly and contentType as multipart/formdata We are able to create an attachment and but the attachment is not being linked to the incide...
Hi - I know there are several posts about this and I've read through most of them, but I don't know how to apply it to my use case. I have a request form with 2 reference fields, requested_by and requested_for. I created an onChange catalog client ...
Hi ServiceNow Gurus, I have a Service Portal form that contains a single line text field. The length of the field is the default value (40). How can I increase the max length of this field to say 75 or 100? Thank you very much. Carlo
Hi all,We currently have a script that allows for approval escalations which flows as follows: - Item is requested and manager approval is required. - If 2 days goes by and the manager has not approved, escalate to the manager's manag...
Greetings, Relative newbie here with limited ServiceNow knowledge so please be gentle. I have the following requirement: I would like to grant the Change Manager role access to edit a field which has been tagged via UI Policy to be read only a...
How do I set a character limit e.g. on 1000 characters in the work notes and additionel comments for incidents and requested items, before the See all text appears? Currently the limit is well above 40.000 characters (it is possible it' s a size l...
In my SLA I have a pause condition for tickets that are on-hold.I have created a business rule so that when a client provides an update to the ticket it updates the State field from On-Hold to Open. This is working successfully however the SLA should...
Is there a way to change the fields that display for results of the global search? I changed the default view of the table, but the global search results didn't change.
In the list of widgets OOB for the Service Portal, there seems to be no Mailwidget? Widget list if you send a mail from the back, "standing in the Incident" this will OOB not be shown in the portal.And there is no way you could answer the mail from ...