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Resolved! Plugins for connect chat & support

Can anyone please tell the plugin used for connect chat & support. From docs  https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/use/collaboration/task/t_ActivateConnectSupport.html got this. But they are not getting installed. Is th...

Unable to schedule an Appointment in Walk-up Queue

Hi, I am new to ServiceNow. I am currently facing a problem in Walk-Up experience. I am unable to schedule an appointment in Walk-Up experience. After selecting an date, it shows error.   My appointment booking configuration task table is Work Order...

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Jonathan6 by Kilo Explorer
  • 2169 Views
  • 3 replies
  • 0 helpfuls

Difference between "incident state" and "state" field

Hi All,We have 2 fields OOB in ServiceNow "incident state" and   "state" . Can someone please explain me why these two are provided in Servicenow. Is their any difference between these two fields( State -> Task table , Incident state -> incident tabl...

ServiceNow Shortcut Icon on Desktops

Has anyone pushed servicenow shortcut icons to people's desktops? My teammate was able to push a shortcut icon to desktop with url link to our servicenow, but it defaulted to the web browser icon image. How do we get it to default to a ServiceNow ima...

Pak by Giga Contributor
  • 2392 Views
  • 3 replies
  • 1 helpfuls

Resolved! Problem Mgmt Multiple Changes Related to Problem

We're just getting into Problem Management in Jakarta and the person leading this has requested we provide the ability to link a problem to multiple Change Requests.   In fact, multiple CRs to a single Problem Task.   His take is that a Task could re...

sgmartin by Kilo Guru
  • 3420 Views
  • 6 replies
  • 0 helpfuls

How to populate list collector based on reference field value

Hi All, I have a requirement where I have a "country" field reference to "core_country" and when a country is selected here I have to populate the list collector having "catalog item" to be categorised based on "country" field selected. i.e I need to...

neharao by Giga Contributor
  • 1665 Views
  • 9 replies
  • 2 helpfuls

How to put g_form.hideAllFieldMsgs() in use

Hello, I am trying to put g_form.hideAllFieldMsgs in use but am failing. Kindly help.  g_form.addInfoMessage(g_form.getOption('state', '1').text); g_form.hideAllFieldMsgs(); I am still seeing 'New' message on top. Regards

Community Alums by Community Alums  
  • 2159 Views
  • 8 replies
  • 6 helpfuls

Resolved! Service Catalog Trigger does not work in Flow Designer

In my flow designer, I created a workflow where when a catalog item [sc_cat_item] is requested, an approver is assigned to RITM and a task [sc_task] is created. But, Service Catalog Trigger does not work in Flow Designer. When I checked Process Autom...