Hi, I need to populate a select box variable based on the selections from a reference variable (app_name) and list collector variable (u_database_name1) I'm using a script include and catalog client script to achieve that functionality. But it's not ...
Hi,I've just started managing our ServiceNow instance, and I had a question. In Admin training, we're told that changes in pages aren't included in update sets. I looked at how you can unload a home page to add it to the current update set, but I don...
Hi , My requirement is to allow ITIL users to set Assigned To field on DATA CERTIFICATION table and also it has to allow assigned to manager to edit assigned To field. I have created a Write ACL for ASSIGNED TO field on data certification with ROLE a...
Hi All,In our Change Management process we have 3 linear approvals:1) Peer approval (Should be a team member double checking the work in the change request)2) Manager approval (a team manager validating this should take place) - Sends to Assignment G...
Hi All, When User1 submits the catalog Request with Requested For as REQUser1, then in REQ and RITM form Requested For is getting changed to User1 But if i impersonate user to any other user say USER2, then its working fine. whatever was mentioned r...
Hi, I have a variable called a credit card. The variable type is a checkbox. If the user checks then it will go to approval. If approver Rejects then I want to trigger a notification to the user who is raised that request. I am creating Notification ...
Are there any customer facing materials explaining what is included in ITSM vs ITSM Pro? Someone asked if see Service Portfolio Management and Vendor management are part of ITSM Standard or Pro. I couldn't find any documentation on that. My only th...
I am trying to create a IF statement inside a Workflow to see if the request.requested_for is a Internal employee. Any suggestions?
We are trying to show the Close Notes of an incident ticket on the Service Portal and on our widget we can only get the plain text version of the contents of Close Notes from incident table. Is there a way to get the contents of that field with the p...
HI experts, I have played around with Change Request -Normal Workflow and Change Approval Policy but still get confused of the feature "Input" in Approval Policy. Anyone can give me an example, much appreciated.
Interactions have an UI action for creating requests - 'Create Request' I would like the interaction to be closed when this button is clicked. I have been able to do this on the create incident and associate record UI actions but am not able to do th...
How can we get a list of logged in users using REST API or check if a user is online or not using REST API.
Dear community, I'm working on a project to encourage our clients to use the portal instead of email. One of these steps is to disable for clients to create a ticket by sending us an email. For this, I've created new inbound email actions that as las...
In my catalog form, there is a list collector where we can select multiple values and each value has a price that will add up to the price of the catalog item. This functionality is working fine. The catalog item price is increasing as per the value ...
Hi, Getting bellow error in logs close to 300 daily. Please assist. ================= JavaScript evaluation error on:(function executeRule(current, previous /*null when async*/) {var glideURI = gs.action.getGlideURI().toString();if (glideURI.indexO...
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