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Resolved! Running a Rest message from scheduled job

I have a rest message with POST method, rest message is running and giving result in test run. but when I am trying to run this using scheduled job it gives me error. I wrote this: var r = new sn_ws.RESTMessageV2('RestMessage','post'); var response =...

Resolved! How to convert string field value to date field using transform map

How to convert string field value to date field using transform map string field value : 01-APR-1967 (u_actual_date)-->string field date field format : MM-dd-yyyy (actual_start)--> date field below code not working: OnBefore if (!source.u_actual_date...

Tribid2 by Kilo Expert
  • 3783 Views
  • 5 replies
  • 3 helpfuls

SLA Performance Trend report

I am trying to build a report to display SLA performance trend daily, weekly or by any defined time. The report should show the percentage of incidents which meet the defined SLA. Currently i have a report which shows has breached, incident SLA count...

find_real_file.png find_real_file.png

UI Script for Redirection

Hello top experts, Does anyone know how to use UI Script to redirect the following, redirecting from /ssp/show_knowledge.do?sysparm_article=KB1234567 to /sp?id=kb_article_view&sysparm_article=KB1234567 for all knowledge article numbers? -- KB1234567 ...

Davy Lin by Kilo Explorer
  • 1557 Views
  • 2 replies
  • 2 helpfuls

Resolved! Check How Many times an Incident is put on Hold ?

Hello All,  Is there any way in knowing through a report how many times an incident was put on hold. Metric definition is another way of achieving it but it would not fulfill the reporting against each incident. Any suggestions in this regard would b...

Nilanjan1 by Mega Sage
  • 3808 Views
  • 7 replies
  • 2 helpfuls

Cumulative flow diagram for group?

I'd like to make a Cumulative Flow diagram of ticket state for my group. The area graph doesn't quite do it for me. This is a pretty common report for Lean/Kanban teams.Any help?I'm looking for something like this:

Cumulative.jpg
jamiegordon by Kilo Contributor
  • 2953 Views
  • 2 replies
  • 6 helpfuls

First Response Time for Incidents

Hi All,For our team incident tickets are assigned by various users. At end of the week we need to pull a metrics report.This report should have, within what time the incident was responded by our team i.e the first response time for that incident. We...

by  
  • 8577 Views
  • 7 replies
  • 0 helpfuls

Resolved! Can We Add Mail Script To The Quick Message?

I just wanted to ask, can we call a mail script in Quick Messages?Navigate to Quick Messagesin the body, I am trying to call a quick message script:and the script goes like:to my understanding, this script would just fetch the phone number of the cur...

manas5 by Tera Expert
  • 3653 Views
  • 3 replies
  • 6 helpfuls

Unable to hide sections using setSectionDisplay()

Requirement was to hide sections based on role 'xyz' & 'assigned_to' is the current user. I wrote display business rule to validate above condition and saved in scratchpad as below: if ((gs.getUserID() == current.assigned_to) || (gs.hasRole('xyz')) )...

ssoniy by Tera Contributor
  • 2048 Views
  • 17 replies
  • 2 helpfuls