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Forum Posts

How to create properties pages?

Hi Team,Can any one help me how to create a page like email properties where i can allow the admin to set some properties for my custom APP. Thanks.I checked Ui pages seems the design of the email_properties.do is not located there ? How do we develo...

sujannag by Giga Contributor
  • 8119 Views
  • 6 replies
  • 5 helpfuls

Resolved! How do we update contents of the CAB Meeting Notes?

We're using the CAB Workbench and sending out Meeting Notes after the meeting is complete.  We've received a request to update the content of the Meeting Notes to include some additional information.  I've checked and am not able to find where the da...

SusanWinKY by Kilo Sage
  • 3997 Views
  • 12 replies
  • 8 helpfuls

Resolved! What is triggering SLA Result calculation?

What is triggering the SLA Result calculation?What I've found is that there is a Script Include named SLAResultSummarizer but I can't find what is triggering this Script Include.Anyone has an idea what is causing the SLA Result to be calculated (in t...

palmen by Tera Guru
  • 2535 Views
  • 11 replies
  • 2 helpfuls

No Flow Variable Support for Subflows in Flow Designer?

Hi all I may need a little help from the community / ServiceNow on the Flow for Service Catalog Plugin: I use the Service Catalog Flow trigger to be able to build flows for request fulfillment. When selected, this gives me access to the "Manage Flow ...

Resolved! How to translate custom field on the service portal?

I'm trying to translate some fields for multiple languages, more specific this field and the text below it (for example I set the language to French but it's the same in any other language besides English): As you can see on the screenshot I have en...

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CI Reference Qualifier on Incident Form

I am not seeing the CIs I expect on the Incident form when I click the lookup icon next to the Configuration Item field, and I may want to change it.  The current advanced reference qualifier (OOB) is set as below. I am having trouble interpreting it...

Michael M1 by Giga Expert
  • 3044 Views
  • 4 replies
  • 3 helpfuls

Best practices: add tasks to REQ/RITM ad hoc?

A team has been working on a workflow and catalog item to standardize their process, but the emerging need has been the ability to sometimes add non-standard tasks, not already covered in the workflow. They'd ideally like these new ad hoc tasks to fa...

JP-ODU by Tera Guru
  • 4473 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to send a notification to parent when child state changes.

Hi Experts, I trying to create notification on child(demand task). But, the notification should send to demand manager on demand. whenever state changes on demand task. I tried to do dotwalking on parent feild, but i dont see a demand manager field. ...

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jay1111 by Kilo Guru
  • 2221 Views
  • 10 replies
  • 4 helpfuls

My Approvals tab on Service Portal

Hello Everyone, We have "My Approvals" tab on SP header menu. It will show the list of approvals. Here I have to show the catalog item name instead of Short Description for RITM approvals. Any quick response will be more helpful.   Thanks in Advance...

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Header Menu error in Service Portal

I'm testing out a secondary service portal in my Dev environment that will tailor to a specific division of our company. I've copied most of the items for the main service portal over from the out of the box portal but I'm having an issue with creati...

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Resolved! Incident Form - Setting a P1 Priority - Lock Down

Good afternoon, please can someone advise?... I am trying to develop something that will only allow colleagues with the incident_manager role to set incidents to a P1 (impact 1, urgency 1) within the incident table. Currently anyone with an ITIL role...

ToniOxley by Kilo Expert
  • 2514 Views
  • 7 replies
  • 0 helpfuls