Hi Team, How to enable edit and new button in Approvers related list (List control) in Change request when state is New ? Thanks Raj
Hi all, I have been tasked with updating our priority matrix from the default 3x3 to a 4x4 model. I will need to update the existing choice lists for the impact and urgency fields too. Is there a way to update the choice lists, as well as the priorit...
When i click on the "ictview" its navigate to the native view on one click. when i open any record(menu item in fig 2) there and reload that form that record comes under the portal (which should not comes in fig 3) as the session is not logout,, ...
The Business Service [cmdb_ci_service] table in our dev instance has been showing a row count 22 higher than the number of records viewable in the table for at least a week. While preparing for a change, I deleted all the records in the table, using ...
Hi, can someone assist me to script this kind of payload (yellow highlighted) <name>The name of the downtime</name> <action name="ENFORCE_ON_REPORTS"> </action> <approver>The approver name</approver> <category>1</category> <notifica...
Hello everyone, I'm implementing the Change Management area and was wondering if it was best practice to edit the OOTB change workflows or copy the OOTB workflows and edit that copy? Also, how do I define what workflow a change type uses?
We are trying to create multiple request items thru an excel file. excel file is uploaded thru a service catalog on a Service Request and a work flow behind it copies excel file from Request to the Transform map. In the Transform map 'onBefore' scrip...
how we can take the csat survey for incident and SR
Hi, I have a requirement have a single line text variable. In that variable the length should be minimum 15 characters and maximum 30 characters and it should not allow special characters. Can anyone help me how to achieve this in single line text fi...
How to concatenate two catalog variables value to new variable which is hidden in the catalog form, and display that hidden catalog variable in RITM form I need to concatenate "International dailling code" and "Landline Number" into "Landline" Var...
I am trying to create a way for an incident to be reviewed by a peer on the team before it can be resolved. I went with the out of the box group approval, but the issue is that the person requesting the approval (the person assigned to work the ticke...
Hi Community, I had a tricky SLA Requirement I have not been able to figure out and hoping others might have insights. Two tricky requirements 1. End of Business Day, for example P5 has 10 days, breaching at end of 10th business day. The SLA Defini...
I am calling script include from UI action what will happen if i doesn't pass current object?
How to Create report for KB usage. Need to display the information on KB published and other stages report.
Can Non employee / external users access ITSM service portal ? if Yes, what is required to enable this? Thanks!
