Notification Button to Update a record

[Nick78]

Hello,

Im trying to create an email script that will update a record on the business application table. The code I have made works. However, I want to insert a button on the email record that will say "update" but the button I am trying to insert isn't working. does anyone have experience with making email action buttons that are not Approve or Reject?

[sachin_namjoshi]

You'll can take a look at existing OOB mailscript called take_me_to_incident.

You can mimic that functionality and create your button.

https://YourInstance.service-now.com/nav_to.do?uri=%2Fsys_script_email.do%3Fsys_id%3Df25bc270d711120...

Regards,

Sachin