MID Server troubleshooting
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‎08-05-2016 02:27 AM
Recently our instance got upgraded from Eureka to Geneva.
After the upgrade our MID Server was down, the version of the MID Server doesn't match with the Build number of the ServiceNOW upgraded version.
I tried running the service after however getting this error message
I went through the log file and I got this
2016/08/05 12:07:29 | Launching a JVM...
2016/08/05 12:07:29 | java.lang.NoClassDefFoundError: org/tanukisoftware/wrapper/WrapperStartStopApp
2016/08/05 12:07:29 | Caused by: java.lang.ClassNotFoundException: org.tanukisoftware.wrapper.WrapperStartStopApp
2016/08/05 12:07:29 | at java.net.URLClassLoader$1.run(Unknown Source)
2016/08/05 12:07:29 | at java.security.AccessController.doPrivileged(Native Method)
2016/08/05 12:07:29 | at java.net.URLClassLoader.findClass(Unknown Source)
2016/08/05 12:07:29 | at java.lang.ClassLoader.loadClass(Unknown Source)
2016/08/05 12:07:29 | at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
2016/08/05 12:07:29 | at java.lang.ClassLoader.loadClass(Unknown Source)
2016/08/05 12:07:29 | at java.lang.ClassLoader.loadClassInternal(Unknown Source)
2016/08/05 12:07:29 | Could not find the main class: org.tanukisoftware.wrapper.WrapperStartStopApp. Program will exit.
2016/08/05 12:07:29 | JVM exited while loading the application.
2016/08/05 12:07:30 | There were 5 failed launches in a row, each lasting less than 300 seconds. Giving up.
2016/08/05 12:07:30 | There may be a configuration problem: please check the logs.
2016/08/05 12:07:30 | Exception in thread "main"
2016/08/05 12:07:30 | <-- Wrapper Stopped
What would be the possible solution? kindly help...
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‎08-05-2016 02:40 AM
Hi,
you have to upgrade the mid server when instance is upgraded. ( if http exception is provided on mid server machine then it will upgrade automatically)
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‎08-05-2016 04:49 AM
Hi Mohammed,
Thanks for the response, it seems http exception is in place. Is there any other reasons?
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‎08-05-2016 02:47 AM
Hi sundersan
check Here ServiceNow KB: Troubleshooting a MID Server that is down or not responding (KB0535180)
ServiceNow KB: MID Server Down (KB0535040)
Thanks
Akash Sharma
PS hit like correct if helps
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‎05-13-2024 02:34 AM
Hello, i encountered the same issue, did you find a solution for this or you had to re-install the mid Server from scratch ?
thanks