MID Server troubleshooting

shyamsundar1
Giga Contributor

Recently our instance got upgraded from Eureka to Geneva.

After the upgrade our MID Server was down, the version of the MID Server doesn't match with the Build number of the ServiceNOW upgraded version.

I tried running the service after however getting this error message

find_real_file.png

I went through the log file and I got this

2016/08/05 12:07:29 | Launching a JVM...

2016/08/05 12:07:29 | java.lang.NoClassDefFoundError: org/tanukisoftware/wrapper/WrapperStartStopApp

2016/08/05 12:07:29 | Caused by: java.lang.ClassNotFoundException: org.tanukisoftware.wrapper.WrapperStartStopApp

2016/08/05 12:07:29 | at java.net.URLClassLoader$1.run(Unknown Source)

2016/08/05 12:07:29 | at java.security.AccessController.doPrivileged(Native Method)

2016/08/05 12:07:29 | at java.net.URLClassLoader.findClass(Unknown Source)

2016/08/05 12:07:29 | at java.lang.ClassLoader.loadClass(Unknown Source)

2016/08/05 12:07:29 | at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)

2016/08/05 12:07:29 | at java.lang.ClassLoader.loadClass(Unknown Source)

2016/08/05 12:07:29 | at java.lang.ClassLoader.loadClassInternal(Unknown Source)

2016/08/05 12:07:29 | Could not find the main class: org.tanukisoftware.wrapper.WrapperStartStopApp.   Program will exit.

2016/08/05 12:07:29 | JVM exited while loading the application.

2016/08/05 12:07:30 | There were 5 failed launches in a row, each lasting less than 300 seconds.   Giving up.

2016/08/05 12:07:30 |     There may be a configuration problem: please check the logs.

2016/08/05 12:07:30 | Exception in thread "main"

2016/08/05 12:07:30 | <-- Wrapper Stopped

What would be the possible solution? kindly help...

4 REPLIES 4

Mohammed Lais1
Mega Guru

Hi,


you have to upgrade the mid server when instance is upgraded. ( if http exception is provided on mid server machine then it will upgrade automatically)


Hi Mohammed,



Thanks for the response, it seems http exception is in place. Is there any other reasons?


akashsrm100
Kilo Guru

FabioFrag
Tera Contributor

Hello, i encountered the same issue, did you find a solution for this or you had to re-install the mid Server from scratch ? 
thanks