Minimize or hide KB article content in the activity log of ticket by default

[Rashmi Kumari S]

Looking for feasibility/ideas to hide / minimize the content of a KB article from tickets activity log.  Can someone assist how to achieve this?

[Dr Atul G- LNG]

Hi @Rashmi Kumari S 

could you please provide some screenshot ,what exactly you are looking for. 

[Rashmi Kumari S]

Hi @Dr Atul G- LNG ,

We attach KB while resolving the incident by using search knowledge functionality next to short description.

Requirement is to attach the KB with incident but minimize the KB content from work note or hide it by default for users

[Dr Atul G- LNG]

Hi @Rashmi Kumari S 

I tried in PDI and it is showing as link

Check the contextual search configuration once.

[Rashmi Kumari S]

That's strange for me its showing the content not the link in PDI.