Report for reactivated collaboration tasks

[Community Alums]

Hi Guys,

can someone tell me if there is a possibility to create a report for:

which collaboration tasks (from a requested Item) are reactivated.

[Dr Atul G- LNG]

Hi @Community Alums 

What do you mean by reactive? Like reopen? 

You can use the metrics to track this.

[Kieran Anson]

Hi Matin,

These "collaboration tasks", are they an item type, or the short description being used to refer to a sc_task? 

Request management isn't intended for the use-case of allowing for the mechanism of reopening if not fulfilled or completed as expected - that should be followed up by an incident.

What process are users completing to 'reactivate'? A state change?

[Community Alums]

Use Case:

If I have a requested Item (created from a cat Item) and there I have a collaboration task. If I reopen it (reactivate the collaboration task) 

Question: I want to know how many times, whick coll. Tasks were reopened. 

[Kieran Anson]

Assuming the collaboration task is an sc_task, and by re-open the user is changing he state field, you have two options.

1. Introduce a new field that mirrors the reopen count logic on incident which stores an integer of how many times the task record goes from one state to another
2. Use a metric instance to track state changes