Move emails to junk or ignored if sender is not in the user table in ServiceNow

[Samiksha2]

Hi All,

I have a requirement to move emails to junk if sender is not in the user table in ServiceNow.

I cannot use email filter as there will be more than 50 conditions I have to add.

Is there any BR to check if sender is not in the sys_user table then Mark email is Ignored to Skipped(anything).

Please help me in this.

[Tony Chatfield1]

Hi, if an email has not been processed then I can see no functional reason to move it to the junk folder; as it is not junk but just an email that did not meet any of your defined inbound actions and as such is easily identifiable as the target and target table fields are empty.
Can you clarify the drivers\business requirements behind this customization?

[Samiksha2]

Hi @Tony Chatfield1,

Thank you for your reply.

Can you clarify the drivers\business requirements behind this customization?- I have create a inbound flow designer by which a new request is creating. So we don't want any one can create Request, only users who are in our sys_user table can only do so.

Thanks,

Samiksha

[Tony Chatfield1]

Hi, using inbound flow you should be able to set a simple trigger condition of

'User Id' IS NOT EMPTY

Identifying the Sender | ServiceNow Developer

[Samiksha2]

Hi @Tony Chatfield1 ,

Thanks. I will try and let you know. 😊