Moving the Knowledge Checkbox

[Suzy_Hyslip]

Has anyone tried changing where the Knowledge Checkbox appears on the Incident form?  We would like it to appear on the Resolution tab so it would be convenient for the person that is resolving the incident to create the Knowledge Article.  Is this possible?  If so, it is just a simple field change to the form or would it adversely affect anything else on the form?

[Aditya_hublikar]

Hello @Suzy_Hyslip ,

 As per my understanding , it is normal field and its already present on Resolution information tab. It will not diversely affect on other forms .

Steps to create kb article

1)state=resolved , close notes and close code must filled.

2)saved.

3)check ( ✅ ) that knowledge checkbox 

4)when state goes to close state at that time kb article get created .

if this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Aditya_hublikar]

Hello @Suzy_Hyslip ,

I hope you are doing well . Does my response helps you ?

If my response helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Dr Atul G- LNG]

Hi @Suzy_Hyslip 

It is already available under the Resolution tab out of the box (OOTB).