Hi @BharatiK
MTTR is mainly applied to incidents since there is a single record, making it easy to calculate from creation to resolution. However, in the case of Requests or RITMs, it’s not as straightforward. RITMs depend on SCTasks, and each task has its own SLA and due date, which can impact the MTTR of the RITM.
https://www.servicenow.com/community/incident-management-forum/mttr-calculation/m-p/2820916
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