MTTR Calculation

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fatima ali
Tera Contributor

‎02-08-2024 12:13 PM

Can you please share how MTTR is calculated in Process Optimization

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Robbie
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Kilo Patron

‎02-09-2024 03:09 PM

Hi @fatima ali,

 

MTTR (Mean Time To Resolution) is simply the sum of resolution duration for incidents resolved within a given period / count of incidents.

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

 

Thanks, Robbie

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-09-2024 03:53 AM

Hi @fatima ali 

 

Please check is any OOTB report to calculate MTTR and this module is using or what my thoughts, it is something doing in background and showing here. 

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Robbie
Kilo Patron
Kilo Patron

‎02-09-2024 03:09 PM

Hi @fatima ali,

 

MTTR (Mean Time To Resolution) is simply the sum of resolution duration for incidents resolved within a given period / count of incidents.

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

 

Thanks, Robbie

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fatima ali
Tera Contributor
In response to Robbie

‎02-23-2024 08:23 AM

Thanks

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Robbie
Kilo Patron
Kilo Patron

‎02-12-2024 10:47 AM

Hi @fatima ali,

 

Did you see my earlier response?

MTTR (Mean Time To Resolution) is simply the sum of resolution duration for incidents resolved within a given period / count of incidents for the period.

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

 

Thanks, Robbie