Multi-Provider SSO won't allow local authentication

[tpringlewithrdx]

Hello everyone!

This is the first time I've used this site but I could really use some help on this one.

I turned on Multi-Provider SSO to start using the Service-Now mobile app, and that is working great, but as far as I can tell, I know the website should allow local authentication especially since I have the glide.authentication.external.disable_local_login -> false. I need the app to work so that it goes to the local login first but then have it go to Okta when you click on that, "Use External Login" link. Though it's just default going to the Okta login every time I use the phone app, and it won't even allow it go back to local login once I'm on that login screen.

One thing I noticed is that if I use the mobile view overhaul on browser on my computer it appears that it appears for a split second and immediately goes to Okta, so it doesn't give you a chance. Anyone have any idea on what this possibly could be?

[Michael Fry1]

Hmmm . . . probably need to discuss with HI support.

[tpringlewithrdx]

Hmm Okay. Thanks a lot Michael!

[Sunil hp]

@tpringlewithrdx  were you able to find out the root cause? and what was the solution? 

We do have a similar issue. please help!