How to use same user account for SSO and Local login?

[Saravanaprabhu]

Hi all,

I want Active directory users to login into ServiceNow instance by using both SSO and Local login.

I tried activating External authentication property and External authentication installation exits, but when i tried to login locally with one of those AD users using local password which i set to them manually, its showing error message stating that my username or password is invalid.

I also tried using instance/side_door.do, but there also i got the same error message.

Is there a way possible?

[Ankur Bawiskar]

Hi Prabhu,

I think even if you enable external authentication you can still login using local login but using side_door.do and not normally.

If you visit navpage.do normally and since external authentication is enabled system will go via SSO

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Ankur Bawiskar]

Hi Prabhu,

Any update on this?
Can you mark my answer as correct, helpful if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards
Ankur

[Saravanaprabhu]

Hi Ankur,

Sorry for the late reply.

Even if i type instance/side_door.do, i am getting automatically redirected to instance/navpage.do.

If i use the user id and local password there, i am not able to login.

Regards,

Saravana

[Sunil hp]

Hi Ankur,

We have SSO enabled in Prod and not in Dev instance. we recently cloned Dev from Prod and SSO settings got moved to Dev instance. after the clone, local login is not working in DEV.

Any help from you?