Multiple tickets

[nick71]

a server has generated multiple alerts which has created multiple tickets onto our Service Now Instance. Is there any quick way these tickets can be bulk closed? A suggestion was to delete them as they relate to all the same issue, but I an concerned with this way.

Please advise of any suggestions  

[nick71]

We are using Istanbul. I don't have much knowledge of JavaScript so may have to do the long way as suggested by Robo

[Ivano B]

Hi Nick

Do yo have the possibility to create a query on the list to obtain all the tickets created that you want to close ?

Cheers

R0b0

[nick71]

Shiva, I don't have the option to mass close. is there a plug-in as suggested by Robo? or do you have to create a new action?

[Shiva Thomas]

Hi Nick, Hi Rob,

My Dev instance is Helsinki, but I did not realize my example was done with a custom made UI Action.

It was created following this tutorial from the official ServiceNow Doc: Close multiple incidents and specifically Create a UI action to close multiple incidents.

This should allow you to create the same and avoid any deletion.

[nick71]

I know all the tickets as they have the same short description and customer