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Want to apply a removable filter on the sys_popup view

We have created a custom field  Active on the Location(cmn_location) table. It holds the value true or false.The requirement is when we access the  reference field location from IM/CM/PM module, user can see the  active True records, but they can rem...

Akanksha35 by Tera Contributor
  • 1105 Views
  • 9 replies
  • 0 helpfuls

Can we Cancel a change while it's on Hold?

Hello, I have some doubts when it comes to OOTB behaviour for Change records where 'On hold' = true.Should I be able to cancel a change while it's on hold as per OOTB logic?SN documentation says 2 things which i find in conflict: https://www.servicen...

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Doroteya RS by Tera Contributor
  • 476 Views
  • 3 replies
  • 0 helpfuls

restrict the task state based on assigned to field

we are making task state editable on below conditions only on top of we need add assigned to is current logged in user then only can edit the state field action:   tried wit run script  in true section not working and assigned to dynamic (me) as well...

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vinnus by Tera Contributor
  • 310 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to show a message in the catalog item form

Hi everybody,I have to show a message in my catalog items form. This message has to be in html format because is a bit log and the customer wants to see Underline and break-line. I created the following catalog client script, but it doesn't work.    ...

marabin by Kilo Contributor
  • 10603 Views
  • 10 replies
  • 2 helpfuls

SCTASK vs TASK

Hi Folks, our Production instance uses REQ/RITM/SCTASK, but I just noticed in my new PDI, it uses REQ/RITM/TASK. Was this a recent change, and if so, does anyone know what the rationale was? Thanks in advance. 

Adding gmails to CC

Hi all,i have a requirement to add email address from two fields in the CC of the notification that will trigger once the status is closed complete.I have tried using Notification script but it is not working kindly help me on this.  (function runMai...

vivek110 by Tera Contributor
  • 317 Views
  • 4 replies
  • 0 helpfuls

Adding attachment to the notification

Hi all,I have requirement to add one particular attachment to notification with name 'XYZ' which will add to the form once the status changes to close complete with the help of business rule.I have to add that particular pdf file attached to the form...

vivek110 by Tera Contributor
  • 629 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to hide Choice options without removing them

Hi: I want to be able to hide some Choice entries but not remove them, so that they can be updated by business rules but prevent the user from selecting them. Is there a way to do this? I know you can use g_form.removeOption(<field>, <choice>). I gue...

ritaaudi by Tera Contributor
  • 32149 Views
  • 12 replies
  • 14 helpfuls