Getting email even after RITM is closed
The User is getting email even after the Ticket is closed.What changes should i do that it will not trigger when the ticket is closed.
Forum Posts
Resolved! I need to test a part of code which is in client script.
Hi. I have a GlideAjax function within a client script. I need to test it, without having to replicate all the stuff via UI or browser. How can I test it? I couldn't figure a way for testing it via background script.
Issue with Accessing Global Tables in Scoped Application
Hello,I'm working on a scoped application in ServiceNow and am encountering an issue when trying to access global tables, specifically when the user selects a source table (e.g., Incident). My goal is to use a Script Include to dynamically populate a...
Need to change position of Accordion Icon for Rich field type Text in Knowledge base form
Need to change position of Accordion Icon for Rich field type Text in Knowledge base form. For More Clarification Please Refer Attachment.
How to configure Global search for custom table record?
Hi, There is requirement to configure Global search for custom table record using its column which is abcID.If abcID is searched in Global search then as a result it should give abcID record.Can someone guide on how to implement this? What all thing...
Resolved! Update Sets should be named uniquely
Hi Experts, I have one requirement like "When I create a update set that name should be unique. Its not be same as existing update set. if existing and newly created update set is same need to notify while saving with error popup " Update set name ...
List Collector: Only showing items 1-25
Hello Community, Is anyone able to help me with this issue? When I implement a list collector it only shows items 1-25 in SOW. The remaining items (8 of them) can only be selected if you search for them. Is there a way I can expand to it to more tha...
Make knowledge mandatory for closing records
Hello Community, Is there a quick/OOTB way to implement mandatory knowledge articles to be attached or created in order for fulfillers to close records?
End activity getting cancelled in workflow
Did anyone having idea that why end activity is cancelled here? please advice
Creating unnecessary records in custom table
Hi Team,When we are excuting PO Scheduled Job it is inserting and updating ABC table and also it is creating new records in XYZ table We don't want to create in that XYZ table records because those are unnecessary records and those records also creat...
How to add category based on sub category
Hi All,I have created 1 catalog item in witch I have multiple category & sub category both are select box choice, in witch subcategory should populated based on category kindly let me know how to do it.Thanks & RegardsKP
How to exclude all order guides from Service Operation Workspace
We have a requirement to exclude all order guides from the Service Operations Workspace.Currently, the out-of-the-box functionality displays both catalog items and order guides when we click on the 'Create Request' UI action on the Interaction form i...
While running my ATF for one record producer, I am getting the error "FAILURE: Failed to set field 'Enter the name of the Business Application' to value '554f3feddb0cc810fe3fe7970596199f' because the reference is NOT valid.". When I try to replicate
When running an ATF test that sets the value of a reference field, the test fails with an error similar to the following: "FAILURE: Failed to set field 'Enter the name of the Business Application' to value '554f3feddb0cc810fe3fe7970596199f' because t...
How to Remove/Disable the Options from Project Workspace?
Hi Everyone, I have an requirement to Remove/Disable the below options from New Project Workspace? Is there any possibility? Financial Screen: I need to remove the "Delete Row" Option.New Expense Line:Add Expense Line: Thanks,Rajesh
Shall i create new table or use task table for below requirement
Hi Team ,I have a scenario here , like Cash Team requested to create new catalog items for their team to triage incoming requests. There will be a new assignment group set up for Cash Team. This group should only be able to view the tickets that is c...
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