My email in flow designer won't send

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Laura12
Tera Contributor

‎09-13-2022 10:39 AM

I have an easy flow that creates a catalog task for a particular assignment group.  I've turned off the OOTB notification (email assigned to group (sc_task)) for this catalog item and want to send an email to the group via flow designer but the email won't send and I have no idea why.  I've tried so many things but can't get it to work.  Attached is a screenshot of my flow and the email.  Can someone assist?

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OlaN
Giga Sage
Giga Sage
In response to Laura12

‎09-14-2022 09:53 AM

Okay, so in this case you can either choose to still have the wait checked when creating the task, then you will need to create a separate flow (or other trigger) that is triggered by the creation of the task.

Or you can uncheck the wait on the task, keep the email-sending in the same flow, and after the email-sending action, add a wait for condition action, that waits for the task in the previous step to be completed.

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Jugmaz
Kilo Sage

‎09-14-2022 11:33 PM

Yes, did you check that flow is advancing to email part?

Do you have Assignment group defined, are the users having email address?

is there any logs or even errors in the flow context?

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