Resolved! Adding Due Date Field
I am new to ServiceNow. I have a field, "Due Date" that I need to add to "Worker Tasks", can someone assist me with the best steps to accomplish this?
Forum Posts
Resolved! difference between cascade variables and variable set in service catalog
Hi, what is the difference between cascade variable and variable sets. UI action: I selected one user from the Users List and selected the above option from list choice, I want to get the selected user details (name, email etc) in my script. Regard...
Resolved! Configure columns displayed via a Service Catalog reference variable
Hi all, I've got a service catalog item that contains a variable for the user's location. This variable is a Reference into the cmn_location table. So far, so good. When the user clicks on the browse icon, a list of available locations appears in a...
Resolved! Restrict all access to incidents based on certain categories to only itil users that belong to a certain group, otherwise itil users can access all other incidents.
Hello, The IT department (Tier 1) are assigned HR related incidents (as an example, employee exit) that are category "Exit". I want to to restrict who can see those incidents (Category Exit, in this example but i have several categories i need to do ...
Resolved! Enforce CI Verification
We just turned on Discovery. Enforce CI Verification has also been turned on for the model categories. We do not wish to create assets for virtual servers. So I have set the VMware models to "Don't create assets". However, we already have ove...
Resolved! London - Users unable to apply template to new Knowledge article
Hi ServiceNow Community, I could use some assistance with a strange issue with applying a template to a new Knowledge article. We're in the process of upgrading to London and are currently regression testing. One of the issues found was certain gr...
Resolved! When trying to update a Workflow Activity, I am getting the following error: Match not found, reset to original
When trying to update a Workflow Activity, I am getting the following error: Match not found, reset to original Screenshot of the page with error:http://i.imgur.com/lQOVhG7.png Any ideas what might be causing this? I can't get this task to be u...
Resolved! Adding values to a list field by a Transform Script
Hello SN Experts, I'm trying to make a Transform Map using source script for one field. The target field is a 'List field' type and what I what to do is fill this field with data from the source. Down below, is the script that i made. What I'm trying...
how to assign to me an incident to myself?
this ticket only assign by system administrator how can i assign this ticket?
Resolved! Incident Response SLA
I would like to create a Response SLA on Incident based on the Assigned to updating the incident. The SLA is not started until Assigned_to is populated. There is an Assignment SLA as assignment will be handled by a group. I tried to stop the SL...
Resolved! Data table from instance definition - multiple widgets on single page
Guys I know that we can add multiple "data table from instance definition" widget one by one in a single page(service portal). But I would like to show multiple "data table from instance definition" widgets on a same page using tab view(bootstrap).li...
Resolved! Gliderecord in client script
Hi, Why gliderecord query does not return results while using in client scripts for non-admin users? e.g. var group = g_form.getValue('assignment_group'); var user = g_user.userID; var ir = new GlideRecord('sys_user_grmember'); ir.addQuery('group',...
How to check multiple fields(fields like : category, subcategory, sub process) in Glide Record and with examples?
How to check multiple fields(fields like : category, subcategory, sub process) in Glide Record and with examples ? Note : addorcondition i used but not working, please help me.----Thanks , Ram
Portal View - Request Item not visible under the Request Ticket
Hello All, Need urgent help not sure where to look at this issue - When an user submits a Request under Open request when they click on it they are unable to see the RITM associated with the Request Item and they have no option to add comments aswell...
Service Portal Order Guide occasionally creates multiple requests
Hello all, Currently on Helsinki patch 3 hotfix 7 and am running into an issue where Order Guides submitted via the Service Portal will (occasionally) create multiple, duplicate requests. By that I mean, if a user fills out an Order Guide and a lapto...
