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Add calculated columns to a report of type List

I want to generate a report from multiple related tables, along with the columns present in the tables i want to have few extra columns.Lets say we have columns Employee Current Salary and Employee Previous Salary, now based on those both columns i w...

vai by Kilo Contributor
  • 11498 Views
  • 2 replies
  • 1 helpfuls

RBAC - Role Based Access Control

Has anyone implemented Enterprise Access Management using Orchestration?This thread seems to have died so I'm digging into the community for a second pass.Do you know anyone that has done an RBAC implementation using ServiceNow AND would be willing t...

Resolved! Can I Call a catalog item from within another catalog item?

We have a catalog item to request access to jump servers.   As part of this, the requester needs to also tell them if they need access to a database(s) and what those are.We have another catalog item that is to request access just to 2 specific datab...

psenkow1 by Giga Contributor
  • 3468 Views
  • 16 replies
  • 2 helpfuls

Limit View to only Assignments on Catalog Tasks

New to SN.   Using IstanbulIs there a preferred method for allowing individuals who do not have the itil role the ability to read/edit catalog tasks that are assigned to a specific group?   We would like people on the business side to get an assignme...

kevinthury by Tera Guru
  • 2135 Views
  • 3 replies
  • 2 helpfuls

Unable to read sys_id

Hello,I'm having a businddess rule on   Task table,which gets executed when the Script Include which is given in the condition field evaluates to true.But, in my SCript Include, i'm passing the params from the business rule condition itself.When the ...

identifying users with tasks from a list view

Hi Friends,  On implementation of Snow we leveraged AD as our user provisioning and now planning on switching to an Identity governance app SailPoint to create users within the tool instead....need a way to cleanup the inherited mess we obtained from...

Phil O_shea by Mega Contributor
  • 1914 Views
  • 5 replies
  • 1 helpfuls

Resolved! Auto-populate variable with value from sys_user

On Istanbul for 4 months.I have created a Catalog Item with variables for entering the Department ID and Accounting Unit values.   I am being asked to auto-populate these two variables based on the person submitting the request. I am able to do so wi...

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kevinthury by Tera Guru
  • 5425 Views
  • 23 replies
  • 3 helpfuls

Resolved! How can I delete changes from an update set

I made a change in our dev instance under an update set accidentally deleted an application.   How can I take any changes from that update set and roll them back?

sbolton by Mega Expert
  • 12193 Views
  • 8 replies
  • 3 helpfuls

Service offerings with multiple Business Services

Hi,Does anybody know if is it possible to link a service offering to multiple business services? I can not see a way to have multiple parents for a service offering, and seems crazy (from a CMDB persepctive )to duplicate service offerings to achieve ...

chrisp1 by Mega Sage
  • 2365 Views
  • 4 replies
  • 0 helpfuls

Resolved! Sum of two fields populate in a third

Hello SN Comm,Looking for some scripting help (suggestions on which to use).I was thinking either using the Calculated script within the third field OR I believe I have read that a Business Rule would be best.Here is the story:I need to create calcul...

Resolved! View Management: How to disable(not Delete) any View

Dear Friends,I have Self Service, Default, Metrics, Password and Mobile Views for my Incident form and i have choice to select any of these Views to open the incident form. Out of these choices, I want to remove "Metrics" View so that user can not us...

ramandeep by Kilo Contributor
  • 5692 Views
  • 7 replies
  • 5 helpfuls

How Do I Report On Aggregates and Calculated Fields

I'm hoping someone can point me to documentation on how to do more complex types of reports.   I'm out of the SQL Server world and need to be able to produce reports where the query might look something like this:SELECT a.FieldA, SUM(a.FieldB) TotalB...

johnfeist by Mega Sage
  • 4240 Views
  • 2 replies
  • 1 helpfuls

Resolved! Add Time to date field

Hi I have to add time to date field. Please help me on how to achieve thisExample, I have below two fields:( Date Type field ) EventDate : 09/11/2017(Time Field) EventTime : 13:00:00Now I have to calculated the StartDateTime and EndDateTime Values:St...

pdom by Mega Expert
  • 5741 Views
  • 3 replies
  • 1 helpfuls