Need help attaching full original inbound email (.EML) to Incident from Inbound Email Action

[boggarapu]

Hi All,

I’m working on an Inbound Email Action where PRTG sends HTML-formatted alert emails to ServiceNow.

The incident is being created correctly, and the incoming email body is saved in the description.

I want the incident to contain an attachment like:

Original_Email.eml

which should include:

• full raw HTML

• inline formatting

• headers (From, To, Subject, Message-ID, etc.)

• inline images

• multipart MIME content (if any)

[miftikhar20]

Hi @boggarapu,

Here you can check the similar implementation of attaching Inbound Email (.eml) to incident.
Solved: Re: Can the email for Inbound Email Action be atta… - ServiceNow Community

If my response helped, please mark it as the accepted solution so others can benefit as well.