Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

How to create an overall CES survey score report from survey responses?

SNOW_22
Tera Contributor

Hi Team,

 I need to create a report that shows the overall CES survey score based on survey responses.

I can see the detailed survey answers under asmt_metric_result (each question with actual_value and normalized_value).
However, I am not sure which field or table should be used to calculate the final CES score for reporting.

Could you please guide me on:

  1. Which table/field should I use to calculate the overall CES score?

  2. Should the score be based on the actual_value, normalized_value, or another field?

  3. What is the recommended way to build a report or dashboard that shows the overall CES score trend over time?

Any best practices or examples would be very helpful.

Thank you!

0 REPLIES 0