Solved: Need help in creating an Off Hours Incident report... - Page 3 - ServiceNow Community

I'm trying to create an Off Hours Incident Report capturing tickets logged during our specific off hours time range of 4:00pm (CST) and 7:00am(CST) along with selecting the filter 'Off Hours is True'. Currently on Fuji release and not having any luck being able to filter down to our specific off hours to ensure I'm not missing any tickets where the 'Off Hours' box was missed being checked. Thank you, Patti

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Hi Patti,

If I understand right, you want to list incidents that were opened/created between those hours.

It also sounds like there is some sort of checkbox that is maintained (by a business rule perhaps, or manually) that you can report against.

If that's the case, your report might look something like this:

Reporting - ServiceNow Wiki

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Hi Patti,

Also check out this link. It worked wonders for a report we needed:

All INC

PRI 1/2

Created After Hours and on Weekends for last 12 months

https://community.servicenow.com/thread/160326?q=Report%20range%20by%20time