Hi everyone, what type of user logging is available in an ITSM standard rollout? Meaning, I have a situation where I'd like to audit how active a specific ITIL user is in our platform. We are on Yokohama. I know I can pull stats on the number of inci...
Hi All,I want to redirect the record producer to a particular URL after submitting from the service catalog. After redirecting the URL, I was looking to provide an info message as well. Below is the sample code which I am trying at the end of the scr...
Hello All, I have installed the Predictive Intelligence for Knowledge Management plugin (com.snc.knowledge_ml). As a result, I can now see three out-of-the-box (OOTB) solution definitions. I am seeking clarification on the steps required for the set...
Could you help me with a service now API to create a change request including change tasks and outage record using scripted rest api? Below script is only creating change request, not ctask and outage.(function process(request, response) { try { ...
Hi, When we reply any of email, the state should updated from resolved to inprogress, this is working when we reply from outlook but the same thing we tried from gmail inbox it triggering but not updating the state from resolved to inprogress, it is ...
HiIn the request module -what is the OOB functionality for report on the following The total time a request has taken from when the time the REQ is Open to when it was Closed. The time the RITM was created and then went into a state of Open to Appro...
Hi Knowledge Management - checkout option is disabled on Published articles and Pervious version of the KB article which are retired their workflow state should be outdated but is it in retired state. What might be the reason ?
Hi folks I need to put some prices in itens and it seems that the field "price" (first image) from the item is not updating when I change the quantity (second image). Any idea on how to make the price field update based on the quantity field?
Hi All, We have a catalog item which is to remove user from all groups and for that we need to user Flow Designer, am new to Flow designer, please help me with this. we have Reference Variable with that we can select user.
Not getting new instance for Xanadu version
I have requirement where a catalog item 'After hours support' form should be only visible outside of working hours i.e. It should be only visible between 5pm EST and 8 am EST. After 8am link should not be visible on portal till 5pm. Can you suggest h...
We are planning to configure Instance Data Replication between prod and two lower instances to syncronize user data from prod to lower instances.Please confirm on below questions:-1 . Instance Data Replication is applicable to sys_user table ?2. is I...
Hi Everyone,Requirement:When a Catalog Item is submitted, an approval is triggered and after the approval is approved, a Notification should be sent to the Requestor.I have created a flow and defined the approval. Now how should I trigger the Notific...
In Agent Workspace when we click Create Change Request, we would like to be brought to the Change Request Interceptor. This is the UI Action I have but nothing happens when I click Create Change Request from that menu. What do I need to change to...
If I want to include the date/time that an INC was changed to a state of On Hold in a report, in what table would I find that field? Or better yet, is there an OOTB metric for length of time on hold by assigned to person? I looked at wf_activity bu...
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