Hi All, We have encountered an issue where in the approval emails are being triggered to the users without the request item reference link.This issue is being observed for few emails and other emails which are being triggered from the same notificati...
For Standard Change proposal, the ask was to have 2 level of approval.1. Change Manager group approval2. Department head approval.Second level of approval is triggered once the change manager approval is approved.Once any user approves from the chang...
Hello I would like to know why I can't test my flow with the records in the flow designer. It doesnt show any records to be tested
1st:function onSubmit() { //Type appropriate comment here, and begin script below var getJoiningDate=g_form.getValue('u_joining_date'); //get the value of the Joining Date var todayDate= new Date(); // Create a Date object for today's date ...
can we create tickets using mobile communication channel- scanning or QR?If yes, Does ITSM module has the ability to achieve this?
Hi Everyone, We have a ServiceNow group with 40k+ users to provide basic roles like filter_group, report_group. Want to redesign this approach so to avoid issues around incident assignment to this group or notifications Is there any standard way in...
1st:function onSubmit() { //Type appropriate comment here, and begin script below var getJoiningDate=g_form.getValue('u_joining_date'); //get the value of the Joining Date var todayDate= new Date(); // Create a Date object for today's date ...
Hi,I have created a read ACL on 'u_test' table with 'test_read' with Admin Overrides unchecked. Also validating in the script that users only with 'test_read' role can read the 'u_test' table records.But Admins without 'test_read' role can still read...
I have created My Approval in header menu but its not working properly its showing only name not approved or rejected.but i tried in PDI its working fine, can any one help me out.I need same functionality in my dev.
I want to add a image in the knowledge article template as header and footer .How can i do it
Hi every one,Where can we find this standard template which is used to create an article.. and change its sample text
We're going ahead with this implementation.Great documentation in NowCreate -- Power point- Starter stories- Will be including the ATF tests, but ran manually However, not able to find a 'project' asset to import.Does anyone know where I could find ...
Hi, I have a catalog item one all the flow is completed I need call another flow I am giving if condition as task is complete then start the flow How can I add the flow ? Any suggestions! Thanks in Advance!!
I am trying to create a BR to do the following however can't get this to work, I have tried both before and after insert (see script below), all I am trying to do is: When a change task is created from a change request the following fields on the cha...
In live agent chat once a conversation has been initiated after a period of inactivity (150 seconds) the end user gets he following message:"The conversation is timing out, are you still there?"if no further response ( a further 240 seconds) the ch...
