How to create a pop up on the survey form
I want to create a pop up on the incident survey after the user selects the responseI want to know should I edit the OOB UI script for that or how can I achieve that without changing UI script
Forum Posts
Resolved! Update field values based on a field via import file
Hi Community, I have an import file which contains employee number and 2 other fields. Based on employee number, i need to update 2 other fields values. What is the best approach to update those fields based on employee number? Do i need to use impo...
I would like to send a reminder email after 2 business days.
Let's say the initial email was sent out on 21 Feb 2025(exclude 21 feb), then the reminder email should be sent out on 25, excluding weekends and holidays. Using an 8:30 to 5 schedule. Thanks
Approvals are reset by the system.
Hello everyone,In our Knowledge Management system, there's a workflow that generates an approval in the 'Review' phase when creating articles. Now, the issue is: whenever the approver approves the request, the system automatically resets the approval...
Resolved! Issue Copying All Attachments from Task to RITM in Flow Designer
Hi Team,I’m facing an issue where I am unable to copy all attachments from a task to the corresponding RITM using Flow Designer.I have two inputs:RITM (referencing the sc_req_item table)SC_Task (referencing the sc_task table)My approach:I look up rec...
HTML Client Script for Displaying Caution Label in RITM Form - Need Help"
Hi,I’m trying to display a caution label at the top of an RITM form when the "Stage" field value is set to "waiting_for_approval". The goal is to ensure that the label appears at the top of the form so that users don’t accidentally fulfill or handle ...
Issue with g_form.getControl() in Client Script
Hi, I have a "satge" field that I want to highlight with a red background when the value is "waiting_for_approval". The script works fine in the instance but not in the Service Portal. Can anyone suggest an alternative approach to achieve this in the...
Resolved! Need help with User Criteria script
Hi, I'm trying to set up a User Criteria script for a catalog item that allows users with the employee number "192" to view the catalog item. Users with any other employee number should not be able to view the item. Below is my script, but I'm not ge...
Resolved! Collapsing Variable Formatter on RITM Form
Hi team,I have a variable formatter on the RITM form. Since the variable count is high and we're not using a variable set, is it possible to collapse the variable formatter and expand it on demand? Also, DOM manipulation is not an option, so I’m look...
How to get the attachments related with incidents/CRs as a report
Hello, I am looking for ways to pull/map attachments related with incidents/CRs as a report. Is there a way to do this? We need backups of all of our incidents and Change requests with all related attachments. Please advice.Thank you in advanced! W...
Resolved! Collapsing/Expanding Variable Section in sc_task
Is there a way to collapse and expand the Variable section in the sc_task form with a chevron-style toggle?
Need to show MVRS variables in the catalog form instead of modal pop up
Hi,I have a requirement in which, if we click on add button in an mrvs variable set for adding rows, the variables need to be displayed on the catalog form itself instead of showing it on the modal pop up. Please let me know if there is any possibili...
How to Submit an order guide from a Script Include
HI All,we have a requirement to Submit an order guide from script include with requested items included. Do we have any API's to achieve this?
Resolved! updating sc task state when the variable date matches with current date
Hi this is my script var gr = new GlideRecord('sc_task'); gr.addQuery('number', 'NUMBER'); gr.query(); if (gr.next()) { var today = new GlideDate(); today.setDisplayValue('yyyy-MM-dd'); if (gr.variables.termination_date == today.getValue()) { gr.setV...
Brainstorming: How to get around mandatory fields
Hello Community, I am making an order guide for new hire accounts. At the bottom of the order guide, it ask, "Will the new hire need any additional application access?" and the hiring manager can opt in for whatever is listed there. On the order gu...
