Hi team,we have record producer created in HRCase table.But the scripting is done in a such a way that based on the choices selected record gets created in HRIT or HR payroll tables. As per HI team, Predictive Intelligence was not predicting assignme...
Hi Everyone,The dashboard i created consisted of reports but when I moved it to other instance only the Dashboard came and Report was not there . I searched googlebut there the option for tab are shown not for reports . Can anybody suggest a way in w...
Hi All,Before upgrading my instance to Washington DC, the default landing page for all users was the last dashboard they visited. Also all users was redirected to this dashboard when they clicked the logo on the banner. Now, after upgrading, the user...
HI all, We have notification where it will block the calendar of user. We have configured Notification of type Meeting invitation and also template to block the outlook calendar. Now we required to have teams meeting link to be embedded in that email...
Hi All, We are trying to implement Task Intelligence for ITSM.We have installed all the required plugins, created new models and deployed them.But somehow, if new incident is created , it is not auto-filling the values in the mentioned fields.Can som...
Hi, We've had a random interaction/chat raised by Guest account. The transcript is as follows [10:27] virtual.agent: Hi, I'm your Virtual Agent. Let me know how I can help you today.[10:27] virtual.agent: What's your issue or request? Or take a look ...
Hi, I have created a database view with task table and another custom table. So that we can use for incident, problem, change and custom table as well.So currently I am building a dashboard & reports in platform analytics related to change request da...
Currently we are trying integration Azure Entra ID with ServiceNow to automate the user access request flow. We know that this scan be achieved by orchestration, but we do not have orchestration licensing procured and hence would like to know is ther...
Hi everyone, we currently have a Catalog Item that we are still using, but I need to duplicate it and make couple of changes to the new copy. Basically, I have a requirement to copy the existing Catalog Item and make some changes to the variables, fi...
How to add a conditional variable inside a catalog form?ScenarioI need to add one radio button called as "Animal"in a catalog form. If user clicks that, then additional 4 further radio buttons appears as "Dog", "Cat" and "Lion" along with second row ...
Hello - I'm trying to setup an Outlook Actionable item for contract approvals. I have this working fine for Change Management, and RITM management, but it doesn't appear to work for contract management. I have a OAM definition created, and the scri...
Within the incident form you can click 'More options' > 'Email' and then the 'Compose Email' form opens for the incident. Is there a way to pre-populate this email with an existing email template. I have created a UI action to replicate this functio...
Hello Experts,I am facing the below issue as the image is getting duplicated. Below is my script which is written on sys_attchment table (after insert).Please help .(function executeRule(current, previous /*null when async*/ ) { var ritmSysId = ...
I am stuck, racking my brain on how to set-up this On-Call rotation schedule: Onshore/USBob, Carol, Ted, Alice Offshore/IndiaPatel Offshore supports 12:00 AM CST to 11:59 PM CSTOnshore supports 12:00 PM CST to 16:59 PM CSTOffshore supports 17:00 PM C...
We've recently migrated to the latest problem state model and noticed that the "Accept Risk" UI action closes the Problem record as Closed Complete. To our understanding accepting risk does not necessarily mean that a Problem is completed, but that t...
