Need Help in fixing different incidents with duplicate numbers

[Anastasia Ty-Ch]

Hi everyone, we just found out that our system allows different incidents with duplicate incident numbers. This shouldn't be the case because it would have a huge impact on our process. How can we fix this to avoid future tickets to have duplicate numbers? and Also, how can we fix those already existing incidents with duplicate numbers?

[Mark Roethof]

Follow the steps I mentioned.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Gaurav Shirsat]

Hello 

Would like to add some points to your concern, "how to avoid Duplicate" incident in future.

Usually this will not happen if you create incidents always in the Incident Table itself, but sometimes if you have integration, Import from some data source, the you need to take care of this.

Below Thread may help you.

https://community.servicenow.com/community?id=community_question&sys_id=d6710f29db98dbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=f0a696d11b6004d4ada243f6fe4b...

https://community.servicenow.com/community?id=community_question&sys_id=19e7872ddb1cdbc01dcaf3231f96...

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat
https://www.linkedin.com/in/gauravshirsat/