Need help on creating notification

[Pradeepa B]

Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users + incident assignment group(only which group members have title as contractor)

Could you please help me on this requirement?

Thank you

[Pradeepa B]

Hi @Ankur Bawiskar , 

I have attached the BR screenshot for your reference, please let me know if I need to change anything.

[Ankur Bawiskar]

@Pradeepa B 

your BR will always run when percentage is more than 1 and if the Task.Assignment Group matches

So it will trigger multiple times

You should discuss with your customer when this has to be sent

I believe I answered your original question about using event, notification, business rule.

If my response helped please mark it correct and close the thread so that it benefits future readers.