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04-19-2021 03:13 AM
Hi Team,
Is it possible to add default subject line to Quick message email template? on change request record.
I have seen there is no option to add/modify email subject to quick messages. Can you please guide me how can i achive this?
Thanks,
Khasim
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04-21-2021 11:32 PM
Hi,
Subject will come from email client template
there you can give the number and short description
${number} ${short_description}
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-19-2021 05:47 AM
Hi Khasim,
You can try the method email.setSubject();
For more information refer to the below link, hope this will help you:-
https://www.youtube.com/watch?v=KCzCO0VDm5A
Please mark it helpful/correct if it helps you.
Thanks,
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04-19-2021 10:55 PM
Hi Sagar,
Thanks for your response,
it's not working for Email Client/Quick messages.
Thanks,
Khasim
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04-19-2021 11:24 PM
can you share where is this required with image
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-21-2021 04:20 AM