Need to add default subject to Quick message on change record

Khasim Shaik1
Kilo Expert

Hi Team,

 

Is it possible to add default subject line to Quick message email template? on change request record.

I have seen there is no option to add/modify email subject to quick messages. Can you please guide me how can i achive this?

 

Thanks,

Khasim

1 ACCEPTED SOLUTION

Hi,

Subject will come from email client template

there you can give the number and short description

${number} ${short_description}

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

11 REPLIES 11

Sagar Ahire1
Giga Expert

Hi Khasim,

You can try the method email.setSubject();

For more information refer to the below link, hope this will help you:-

https://www.youtube.com/watch?v=KCzCO0VDm5A

Please mark it helpful/correct if it helps you.

Thanks,

Hi Sagar,

 

Thanks for your response, 

it's not working for Email Client/Quick messages.

 

Thanks,

Khasim

 

 

Ankur Bawiskar
Tera Patron
Tera Patron

@Khasim Shaik 

can you share where is this required with image

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

Please check below all screenshots.

Click on email > Select quick Message > Change Start or Change End

find_real_file.png

 

find_real_file.png

 

Thanks,

Khasim