Hello all, It has been requested that when an ITIL user replies to an Incident via email, that the email message go into Work Notes, while if the caller replies, it goes into Additional Comments. I believe the Update Incident (BP) should be cloned a...
I have a SOAP API message which has to be used to create Incidents in ServiceNow. How to call this SOAP API so that incidents get created in ServiceNow? Can anyone help with detailed steps?
I have an order Guide with several catalog items in it. I would like for the customer to turn on each item that they want. Rather than each item be mandatory from the start. how can I make the options slider bar default to false on Order Guide's?
I want to send custom notification to the email field which is present in variable set in service catalog. How to achieve this?
How to remove price column from list table in service portal?
Hi, in the Assess state my client asked to implement a requirement that allow change manager to add another approver in order for the change to move to Authorize. In the actual configuration each change requires a number of approval configured on gro...
Hello to all, I have a customer needOn the kb_knowledge_base.list table I have created a custo field (u_mandatory_ownership_group) of type (true /false)When creating a knowledge base Kb, if this field is checked to true, make the field ownership grou...
HI all, I have a requirement below please check once and do the needful. Add a UI Form Link Action called "Create Demand"Link appears when Idea State = Accepted and Request Type = ProjectWhen selected, the system creates a new Demand andCopies fields...
Hi Guys. I am new to ServiceNow. If there is an out of memory warning, on what table and field can I check for the out of memory related warnings? Thanks!
Hi All, I have a requirement where I have created multiple variables - RequestedFor, RequestedBy, Location, City, Country, MobileNumber, ManagerName and incidentLists 1.user opens the form above details auto populate with logged in user2.on change of...
Hi we created a custom URL and we want all the users to use this custom URL instead of service-now url. We want this custom URL to be redirected to portal page but it redirecting to backend page. Form: Custom Url: testingPortal.dev.com Servicenow url...
Hi, Is there a way to call script include in scripted rest api
Hi all, We are currently in a beta Agent Workspace go-live with a small amount of users. One thing we've relied on is the "Related Attachments" related list on catalog task records. This related list would show attachments from related records (e.g. ...
Hi all, I have created some variables into catalog item, in those incident list will be one which is of list collector type. I have a requirement that, need to display all the incident numbers which are created by a particular user. More clear when e...
How can we set No on Yes/No variable on variable form page. Since i am using UI policies to control the visibility of the field. I don't want to use client script for this.
