Forum Posts
Resolved! To create new field, field type should be "HTML Script"
Hello!, I have a requirement of creating new field, field type should be "HTML Script". HTML Script field will be using in while configuring "e-Mail Notifications" similar type of field I have to create on custom table. While creating a new field "H...
How to test catalog in service portal and catalog task state should be closed using ATF
Hi, I have created catalog item and also workflow is attached to create catalog task but after that i want to closed catlaog task state to closed complete and also validate RITM is also complete or not. Below are the steps which i created. I do now i...
Resolved! Requested Item should go to assignment group manager for approval and then generate the catalog task
Hello All, Can anyone help me to review the simple code that i have written to fetch the assignment group manager to approve the requested item and then it should generate the catalog task? I am using Approval User activity and have written below cod...
Resolved! Price issue
Hi, When i submit the request only one particular user getting price in different currency remaining all users submitted the request and the price is in dollar.Why particular user facing the issue?Please help.
Resolved! How to make additional comments and attachment visible to an end user on the portal, if the ticket is raised by fulfiller ?
Hi All, We have one ticket as such where an end user unable to upload attachment as well as add additional comments , What can be done fir this? Thanks in advance! Ujjwala
Resolved! How to Make a Variable Non-Mandatory?
Hello, I have a Catalog item that is using a Variable set containing two variables 1) Requested By - Mandatory on Variable Level 2) Justification - Mandatory on Variable Level I have to make these two variables non mandatory on one of the catalog ite...
Resolved! Mail script: convert sys_id in event parameter to manager email address
Hi all,I have a mail script for a mail notification where the event.parm1 refers to the sys_id of the user. Now I would like to use that data to add the *manager's* email address to CC.What I did so far:var gr = new GlideRecord('sys_user');gr.get(eve...
Hide Shipping address filed
We need to hide the shipping address field from checkout page. We tried it by unchecking the checkbox present in Cart layout but through that shipping address is updated to read only but still visible to user. Please provide your suggestions that how...
How to create ACL on Extended fields
Hello All, I got a requirement to set one field on the form to readable state for specific user role on the child table , to create write acl on that particular field could see that the field is extended from parent table. Ex: Child table : Workpla...
Resolved! Auto creation of Catalog tasks
Hi, I have a requirement to create catalog tasks based on a list collector variable i.e Requested for. I was successfully able to auto-create the catalog task after submitting the request. I followed the below reference-https://community.servicenow.c...
Archive rule next run date not populating properly
Hello, I am using a archive rule for problem table which was scheduled for every Sunday. I saw a issue in last archive run on 05/08/2022. The next run date is not populate properly (it should be 05/15/2022). In last archive run the Record estimate co...
Resolved! Reference qualifier for active records
Hi, I have a variable the type is look up select box.Out of all records i need to seggregate only active records.How to acheive this by using reference qualifier?
Resolved! I want to assign a single role to more than 1000 users at a single time. How can I do that?
I have to assign a "single same role"(e.g : itil) to 1000 users in a single time. How can I do that. any help would be appreciated.
Resolved! I want to close all child incidents before closing parent incident, if any one child incident not closed the parent incident should not be closed
I want to close all child incidents before closing parent incident, if any one child incident not closed the parent incident should not be closed should populate a error message I tried the code below but, If I try to close one child Incident parent ...
