Need to add default subject to Quick message on change record

[Khasim Shaik1]

Hi Team,

Is it possible to add default subject line to Quick message email template? on change request record.

I have seen there is no option to add/modify email subject to quick messages. Can you please guide me how can i achive this?

Thanks,

Khasim

[Ankur Bawiskar]

Hi,

you can set the subject with whatever field you want

like this I did for incident; you can create email client template for change_request table

Regards
Ankur

[Khasim Shaik1]

Hi Ankur,

It 's not email client template can you please check Quick messages in above your screenshot or navigate to Quick messages then you will get the quick message email template.

Thanks,

Khasim

[Ankur Bawiskar]

Hi,

in quick message you can set the body with whatever field you want to be printed

what is your exact use-case?

Regards
Ankur

[Khasim Shaik1]

Hi Ankur,

I want set the default subject with Change Number and Short description when they select Quick Message on change request record

Thanks,

Khasim

[Ankur Bawiskar · Accepted solution]

Hi,

Subject will come from email client template

there you can give the number and short description

${number} ${short_description}

Regards
Ankur