Need to add default subject to Quick message on change record

Khasim Shaik1
Kilo Expert

Hi Team,

 

Is it possible to add default subject line to Quick message email template? on change request record.

I have seen there is no option to add/modify email subject to quick messages. Can you please guide me how can i achive this?

 

Thanks,

Khasim

1 ACCEPTED SOLUTION

Hi,

Subject will come from email client template

there you can give the number and short description

${number} ${short_description}

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

11 REPLIES 11

Okay, I got it. I am thinking Quick Message subject also will come from Quick message template.

We have to set Subject in Email client template

Glad to know.

Please mark response helpful as well.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader