Need to add servicenow internal user as authentication to scripted api we have shared to Jira
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07-03-2025 12:57 AM
Hi Team,
We have developed scripted rest api to receive updates from Jira. Is there any way we can add servicenow internal account as authentication to that webhook configured in Jira side.
Thanks
Pavani P
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07-03-2025 12:59 AM
since you created a scripted REST API 3rd party will require some credentials.
are you using basic or OAuth for authentication?
You will definitely require a web service user account.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-03-2025 01:09 AM
Hi Ankur,
I have the servicenow account ready with me. I need to know where in jira we have to give this account as authentication.
Currently, we have configured the webhook in jira with no authentication and we are receiving updates as Guest user.
Thanks,
Pavani P