Need to calculate the duration of approval time

manjupawadhA
Giga Guru
As a user of the AFE process I need the ability to track how long each approver takes to approve at their approval level.
I also need the ability to track the total amount of time that AFE has been in the approval process.
(Might be able to use the approval completed date and the submitted date for the calculation on total amount of time in approval process.
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @manjupawadhA 

 

In Standard reporting it is tough to do, you use PA for the same and build it. Here is one example

 

AGLearnNGrow_0-1733738049124.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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manjupawadhA
Giga Guru

@Dr Atul G- LNG  I need to be able to determine the duration of each approval level on an AFE based on the approval state.  We also need to be able to determine when that approver completed their approval.

Yes, you can do that, via PA only. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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