Need to close child taks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-12-2023 04:24 AM
I have a requirement :
For a particular catalog item (for example: laptop), if the RITM state is closed skipped then I have to set the stage of
that RITM as cancelled and need to close all the relevant tasks (for exampl: X,Y and Z). In some cases some tasks also are having tasks (for example: the task X is having another tasks like A,B). I need to cancel those tasks as well.
Can anyone please help me out with the logic or implementation.
Thanks in advance.
Regards,
Abhisek Chattaraj.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-12-2023 04:31 AM
Hi @abhisek
If I am right, the process is reverse, if the SC task get closed as Incomplete , the RITM get closed incomplete automatically. As a practice fulfiller work on SC task not on RITM.
Not sure why yo want to start with RITM and closed task then. You can do via flow , but again not a good approach.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************