We need to close the long back created change tasks were state field is greyed out in draft state.already change request is in cancelled state. But still change task are in draft state. Tried background script to close those but still state is not getting changed. Can you please help me on this
var gr = new GlideRecord('change_task');
gr.addQuery('number', 'ctasknumber');
gr.query();
if (gr.next()) {
gr.state = 140;
gr.setWorkflow(false);
gr.update();
}
If my response helped please mark it correct and close the thread so that it benefits future readers.
I believe there’s a property causing this issue. Take a look at the Change → Cancel Change property. Try disabling it and see if that resolves the problem.
