Need to close the change task for cancelled change request, for change task state field is gryedout

[mohanmerava]

@Ankur Bawiskar can you help me with below issue.

We need to close the long back created change tasks were state field is greyed out in draft state.already change request is in cancelled state. But still change task are in draft state. Tried background script to close those but still state is not getting changed. Can you please help me on this 

[Ankur Bawiskar · Accepted solution]

@mohanmerava 

your script is wrong

try this

var gr = new GlideRecord('change_task');
gr.addQuery('number', 'ctasknumber');
gr.query();
if (gr.next()) {
    gr.state = 140;
	gr.setWorkflow(false);
    gr.update();
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@mohanmerava 

any state model on change_task which is restricting the movement of state directly from Draft to Close?

Search here for change_task table

If my response helped please mark it correct and close the thread so that it benefits future readers.