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Need to create report for avg time of incident assigned to a assignment group and to a person

dev_S
Tera Expert

Hi People,

I want to create a report where i need to get average time duration of incidents which are assigned to some assignment groups and to persons. Need help on this tried by incident_metric table ex; avg mi_duration didnt workout or with metric definitions

 

For example:

The duration between the incident assigned to some xyz assignment groups and to assigned persons.

 

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