Displaying Users name instead of Incident no's in the slush bucket when I click on Child Incidents

[NBK]

Displaying Users name instead of Incident numbers in the slush bucket when I click on the Child Incidents in a Incident form.

 

[Brad Bowman]

This should be using the same Display field as the incident table.  When you view an Incident record what is shown under 'Incident' in the header bar?

[NBK]

Yes, you are right.

How to get back the displaying incident number

[Brad Bowman · Accepted solution]

On the incident table (tables in the left nav, or right click the header on an incident record and Configure -> Table) Set the value of caller_id, or whichever field has Display = true, to Display = false, and set the number field to Display = true.

[NBK]

Thanks Brad👍