Need to hide access & privilege option of request category field on selecting particular CI.

[VishakhaShi]

How can i hide/remove Access & Privilege option from request category field where field type is Lookup select box on selecting partivular CI where field type is Reference.

As you can see in the attached image:

-Business application is CI field where field type is Reference.

-Request Category is with options where field type is Lookup select box .

[Abbas_5]

Hi @VishakhaShi,

Have you tried with UI Policy, If not please check out the below link:
https://www.servicenow.com/community/itsm-forum/show-or-hide-choices-of-field-based-on-selection-of-...

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[VishakhaShi]

Hi Abbas,

This is not working. Is there any alternate process?

Thanks,

Vishakha