Need to implement an Amazon customer experience

Shashwat Rao
Tera Expert

‎04-24-2024 12:45 AM - edited ‎05-28-2024 01:53 AM

Hello Community,  @Chuck Tomasi 

 

I have a requirement to create an Amazon customer experience for my portal users while ordering IT hardware items from catalog. 

 

Here is an overview of the requirements - 

 

* Users will log to Service Portal

* User will navigate to the IT catalog available in the portal

* User should be allowed to select multiple catalog items and add them to the cart ( similar to Amazon)

* User should be allowed to fill in the required details (User and catalog item-specific details) in a form as part of the Order confirmation page. ( similar to Amazon)

 

I would like to know from this community if anyone has attempted to achieve this using a common form which could be filled out during the Order confirmation stage. 

 

Any guidance or related materials/links/blog content will help me. Thank you in advance

 

Cheers,

 

Shash R

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Anurag Biswas
Tera Contributor

‎08-19-2024 09:30 AM

You can use an order guide to achieve such a functionality -

https://docs.servicenow.com/csh?topicname=order-guide-form.html&version=latest

 

Also there is a an add to cart option available on each catalog item which can be used and the user can checkout the cart after adding all required catalog items.

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